Technical Service Manager - First Shift

Bell; Greensboro (NC); On-site; USD 75,000 - 95,000; Full time

Job summary

A leading aviation company is seeking a Technical Service Manager to oversee aircraft maintenance operations and lead a technician team. This role involves ensuring quality and safety standards, monitoring performance metrics, and maintaining customer relationships. Ideal candidates should possess an A&P License and relevant supervisory experience, contributing to a positive and efficient service center environment.

Benefits

401K company match with additional contribution

Education assistance for various programs

Flight training bonus for pilot certifications

Fertility and adoption assistance

Discounted childcare and planning

Free financial consultations

Qualifications

• Minimum 5 years aircraft maintenance and/or supervisory experience.
• Ability to obtain and maintain an airport security badge.
• Experience in maintenance is beneficial.

Responsibilities

• Lead a team of technicians and oversee maintenance operations.
• Implement lean processes to enhance productivity.
• Monitor shop performance metrics and ensure safety protocols.

Skills

Lean Manufacturing

Quality Assurance

Safety Protocols

Performance Monitoring

Team Supervision

Customer Service

Education

Bachelor’s degree (preferred)

A&P License

Repairman Certificate/EASA License

Job description

What you will be doing as a Technical Service Manager:

In this role, you will be the main point of contact for aircraft maintenance, ensuring smooth hangar operations and supporting the maintenance manager. You will work in a team environment, providing crucial updates to the Customer Service Manager to maintain positive customer relationships. As a supervisor, you will lead a team of technicians within the service center.

Your responsibilities may include (but are not limited to):

• Lean Manufacturing: Implement lean processes to reduce waste and improve productivity (focusing on the 5S method) and coordinate Area Team Development events.

• Quality Assurance: Ensure work meets established policies, procedures, and quality standards to maintain customer safety and satisfaction.

• Safety & Efficiency: Oversee safety protocols, quality control, schedule adherence, and overall efficiency at the Service Center, ensuring a safe and productive environment.

• Performance Monitoring: Track and analyze shop performance metrics (LUE, Billing Efficiency, Productivity, schedule adherence) with the Maintenance Manager to identify trends and implement corrective actions.

• Team Supervision: Assign and realign team tasks, provide coaching, conduct evaluations, manage disciplinary actions, and collaborate with team members regarding working conditions and ergonomic opportunities.

• Customer Follow-Up: Resolve post-delivery issues, address Maintenance Visit Performance Evaluation concerns, and ensure all open issues involving parts or return maintenance are resolved promptly.

What you need to be successful:

• Bachelor’s degree preferred or, in lieu of a degree, a minimum of 5 years aircraft maintenance experience and/or relevant supervisory experience.

• A&P License is required.

• A Repairman Certificate/EASA License is helpful.

• Experience in maintenance is helpful.

• Ability to obtain and maintain an airport security badge through the local airport if applicable is required.

Why join us?

Your success is our success. We provide a competitive total rewards package that includes pay and benefits to support you and your family – now and in the future, starting day one.

• 401K company match + additional annual contribution equal to 4% of eligible compensation.

• Education assistance for undergraduate, graduate, and certificate programs, paid at the start of the semester.

• Flight training bonus program for earning pilot certifications.

• Fertility and adoption assistance, along with discounted childcare and planning.

• Free financial consultations and guidance.

• Explore more benefits here

At Textron Aviation, base pay is part of our Total Rewards package and varies within a range based on experience, qualifications, and location. We welcome applicants from diverse backgrounds and perspectives, as they help us develop legendary products. If this role aligns with your career goals, we encourage you to apply—you could be our next great fit!