Construction Service Manager

ZipRecruiter; Indianapolis (IN); On-site; USD 70,000 - 80,000; Full time

Job summary

A leading employment firm is seeking an experienced Construction Service Manager in Indianapolis to oversee their service department. The role encompasses management of service staff, improving operational efficiency, maintaining high standards of customer service, and fostering a collaborative team culture. Candidates should have a strong background in customer service and operations, along with relevant management experience.

Benefits

Medical, Dental, Vision, Life insurance

401(k) with company match

Paid time off

Company-provided laptop

Job training and development

Qualifications

• 2–4 years of experience in a leadership or management role.
• Strong background in customer service and/or operations.

Responsibilities

• Lead and manage Service Coordinators and Technicians.
• Improve efficiency through best practices and continuous enhancements.
• Monitor team performance and maintain high customer service standards.

Skills

Leadership

Customer Service

Operations Management

Education

High school diploma or GED

Associate’s, Bachelor’s, or Technical degree

Job description

We’re looking for an experienced and driven Construction Service Manager in Indianapolis to lead our client's service department, ensure efficient day-to-day operations, and deliver exceptional customer experiences.

What We Offer:

• Competitive salary (commensurate with experience)
• Comprehensive benefits: Medical, Dental, Vision, Life, Short/Long-Term, Accident & Critical Illness coverage
• 401(k) with company match
• Paid time off starting your first year
• Company-provided laptop
• Job training and development
• A strong team culture with low turnover and long-term career stability

Key Responsibilities:

• Lead and manage Service Coordinators and Technicians, setting clear expectations and ensuring accountability.
• Drive alignment with departmental goals, KPIs, and budget targets.
• Improve efficiency through best practices and continuous process enhancements.
• Monitor team performance and maintain high standards of internal and external customer service.
• Foster a collaborative, high-energy team culture through regular communication and meetings.
• Respond to customer issues and complaints with professionalism and a solutions-first mindset.
• Serve as a liaison between service, sales, delivery, and administrative teams to ensure smooth operations.
• Inspire your team to achieve both departmental and individual goals.

Supervisory Duties:

• Oversee hiring, training, scheduling, and performance evaluation of service staff.
• Ensure compliance with company policies and promote a culture of accountability and growth.
• Recommend and implement disciplinary actions when necessary.

Qualifications:

• High school diploma or GED required
• Associate’s, Bachelor’s, or Technical degree
• 2–4 years of experience in a leadership or management role
• Strong background in customer service and/or operations

If you meet these requirements, apply or call 317-887-0747 today! Interviews will begin immediately!

JOB TYPE: Full-Time

SHIFT: 1st Shift

PAY: $70K-$80K/Year

Company Description: We are one of the nation’s fastest growing full-service employment firms for one simple reason. We offer a better service to our employees and employers. Making complex simple is what we do. Please contact us directly to find out more on how our team of experts makes this happen every day.