Technical Service Manager

Durr CTS Inc; De Pere (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

Durr CTS Inc. engages in advanced environmental technologies and provides field service leadership. The Technical Service Manager will lead the technical team, bridge engineering, parts, and field technicians, and ensure consistent technical standards and high-quality support.

The role emphasizes developing technical skills, safety-conscious practices, and collaboration with sales and project management to drive successful service outcomes. Travel up to 10% may be required.

Qualifications

• Bachelor’s degree in business or technical discipline; or an associate/technical degree with 3–5 years leading a technical team.
• Strong electro-mechanical experience servicing and troubleshooting industrial machinery.
• Proven ability to communicate effectively with customers.
• Experience with CRM systems such as Salesforce; ERP experience is a plus.
• Proficient with Microsoft Office; strong organizational and time management skills.
• Experience developing and implementing training programs.

Responsibilities

• Serve as the department’s primary technical trainer.
• Provide management and direction to technicians and other department staff.
• Responsible for hiring, development, performance management, and disciplinary action.
• Provide advanced troubleshooting support for customer issues.
• Lead corrective action efforts when service performance issues or gaps are identified.
• Establish and maintain technical standards, documentation, troubleshooting guides and procedures.
• Train new and existing team members on correct technical processes and procedures.
• Review and interpret technical reports and provide guidance as needed.
• Provide accurate project cost estimates to the sales and project management teams.
• Ability to provide after-hours support to customers and Service team members.
• Travel to learn new products, provide training to team members, and identify opportunities for product improvement (Travel up to 10% of time).
• Support a team culture of continuous improvement and technical excellence.

Skills

Electro-mechanical troubleshooting

Leadership

Customer communication

Time management

Training program development

Education

Bachelor’s degree in business or technical discipline

Associate/technical degree with 3–5 years leading a technical team

Tools

Salesforce CRM

SAP ERP

Microsoft Office

Job description

• Employee Type Full Time – 40 hours

• Name CTS Human Resources
• Phone [phone]
• Email [e-mail]

Durr CTS (Clean Technology Systems) develops advanced environmental technologies to make industrial production cleaner, safer, and more efficient. Across all our product lines, Durr CTS offers responsive, local, and skilled service teams, delivering customer-focused support in maintenance, troubleshooting, spare parts, and plant modifications.

Since November 1st, 2025, Durr CTS has operated independently, with 1,300 employees across 12 countries. We provide reliable and innovative environmental technology solutions, helping customers worldwide meet their regulatory and sustainability goals.

• Air Pollution Control: thermal oxidation, sorptive processes, particulate matter separation
• Noise Abatement: Silencer products, filtration, gas turbine inlet and exhaust systems by Durr Universal
• Decentral Power Generation: Organic Rankine Cycle systems with Cyplan® ORC

We serve a wide range of industries, including chemical, pharmaceutical, food, automotive, energy, surface coating, and many more, providing tailored solutions that help customers meet environmental regulations, reduce emissions, ensure operational reliability, and improve sustainability.

Position Summary

The Technical Service Manager serves as the lead technical subject matter expert for the department and is responsible for developing the team’s technical skills and capabilities. The position provides leadership and training to service technicians, while at the same time serving as a technical resource for sales and project management. This role bridges the gap between engineering, parts, preventive maintenance and field technicians, ensuring consistent technical standards are applied across the department. This role is accountable for technical development of resources, implementing technical standards, troubleshooting processes, while doing so in a safety conscious manner.

Location

Essential Functions and Responsibilities

• Serve as the department’s primary technical trainer
• Provide management and direction to technicians and other department staff
• Responsible for hiring, development, performance management, and disciplinary action
• Provide advanced trouble shooting support for customer issues
• Lead corrective action efforts when service performance issues or gaps are identified
• Establish and maintain technical standards, documentation, troubleshooting guides and procedures
• Train new and existing team members on correct technical processes and procedures
• Review and interpret technical reports and provide guidance as needed
• Provide accurate project cost estimates to the sales and project management teams
• Ability to provide after-hours support to customers and Service team members
• Travel to learn new products, provide training to team members, and identify opportunities for product improvement (Travel up to 10% of time)
• Support a team culture of continuous improvement and technical excellence

Qualifications

• Bachelor’s degree in business or technical discipline
• In lieu of a bachelor’s degree, an associate’s or technical degree with 3-5 years’ experience leading a technical team
• Strong electro-mechanical experience servicing and troubleshooting industrial machinery
• A strong track record of providing excellent customer communications
• Experience working with a CRM system such as Salesforce, is a plus
• Experience with SAP or similar ERP system is a plus
• Proficient with Microsoft Office, Word, Excel and Outlook
• Strong organizational and time management skills, with the ability to effectively prioritize multiple tasks and competing responsibilities
• Experience developing and implementing training programs

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Durr CTS Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We maintain a drug‑free workplace and perform pre‑employment drug and alcohol testing.

Note to all Staffing Agencies: Durr CTS Inc. has a team of dedicated Human Resources professionals who are responsible for all hiring needs. Our practice is to partner and work with our approved vendors on an as‑needed basis. We do not accept resumes from agencies that are not on our preferred vendor list and have not signed our Recruiting and Permanent Placement Contract. Any resumes submitted from unapproved vendors will be considered unsolicited, and Durr CTS Inc. will not be obligated to pay a referral fee.