Technical Service Engineer Intern

Green Bay Packaging; Green Bay (WI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

On-site fitness center

Steel-toed shoe allowance

Team-oriented workplace experience

Job summary

Green Bay Packaging is seeking a Technical Service Engineer Intern to support customers and internal teams by providing technical assistance and troubleshooting product-related issues. The role offers hands-on experience with engineering, quality, and customer-facing teams to resolve challenges and improve product performance.

Responsibilities include assisting with problem resolution, data collection and analysis, documentation, and collaboration across departments to drive corrective actions

Qualifications

• Pursuing a bachelor's degree in chemical engineering, material science, or a related technical field.
• Strong analytical, problem-solving, and communication skills.
• Proficiency with Microsoft Office and engineering software tools preferred.

Responsibilities

• Assist in troubleshooting and resolving customer technical issues related to products, equipment, and applications.
• Support the investigation of product performance concerns by collecting, analyzing, and documenting technical data.
• Collaborate with Engineering, Quality, Manufacturing, and Customer Service teams to identify root causes and recommend corrective actions.
• Prepare and maintain technical documentation, service reports, product specifications, troubleshooting guides, and training materials.
• Participate in product testing, validation activities, and continuous improvement initiatives to enhance product reliability and customer experience.

Skills

Analytical skills

Problem-solving

Communication skills

Microsoft Office

Engineering software tools

Education

Pursuing bachelor's degree (chemical engineering)

Tools

Microsoft Office

Engineering software tools

Job description

Position Overview

The Technical Service Engineer Intern supports customers and internal teams by providing technical assistance, troubleshooting product-related issues, and contributing to product performance improvements. This role offers hands-on experience working with engineering, quality, and customer-facing teams to resolve technical challenges and enhance customer satisfaction.

Responsibilities

• Assist in troubleshooting and resolving customer technical issues related to products, equipment, and applications.
• Support the investigation of product performance concerns by collecting, analyzing, and documenting technical data.
• Collaborate with Engineering, Quality, Manufacturing, and Customer Service teams to identify root causes and recommend corrective actions.
• Prepare and maintain technical documentation, service reports, product specifications, troubleshooting guides, and training materials.
• Participate in product testing, validation activities, and continuous improvement initiatives to enhance product reliability and customer experience.

Qualifications

Pursuing a bachelor's degree in chemical engineering, material science, or a related technical field; strong analytical, problem-solving, and communication skills; proficiency with Microsoft Office and engineering software tools preferred.

Compensation & Benefits

Along with competitive pay, interns benefit from access to our on-site fitness center, a steel-toed shoe allowance, and the chance to gain valuable experience in a team-oriented workplace. Green Bay Packaging benefits may vary by position or division.

Company Overview

Started in 1933, Green Bay Packaging Inc. is a family-owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. Headquartered in Green Bay, WI, Green Bay Packaging Inc. employs over 5,000 team members and operates more than 40 facilities in 16 states. Green Bay Packaging is committed to innovative product development, sustainable forestry practices, and emphasizes safety, quality, and continuous improvement. For more information, visit gbp.com.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.