Technical Service Engineer – Industrial Pumps & Vacuum

Employee Relations Associates, Inc.; Concord (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401(k)

Holiday pay

Job summary

Employee Relations Associates, Inc. is partnering with a global manufacturer to hire a Service Technician in Concord, NC.

The role focuses on technical troubleshooting, mechanical servicing, and aftermarket support for industrial equipment. The ideal candidate has a strong mechanical background, hands-on problem solving, and the ability to work independently while coordinating with service partners and engineering teams.

Qualifications

• Experience in industrial maintenance, mechanical service, equipment troubleshooting.
• Strong mechanical aptitude with hands-on disassembly and reassembly.
• Experience with pumps, motors, vacuum systems or similar machinery.
• Approximately 3 years of relevant experience; equivalent practical experience considered.
• Ability to work independently and provide effective technical support to customers.
• Technical education or engineering degree is a plus but not required.
• Willingness to travel occasionally, including international travel.
• Valid driver's license and passport, or ability to obtain a passport.

Responsibilities

• Provide technical support and troubleshooting to customers, distributors, and service partners.
• Diagnose mechanical equipment issues and recommend maintenance or repair solutions.
• Perform hands-on servicing including disassembly, replacement, reassembly, and testing.
• Support maintenance and repair of pumps, vacuum systems, and related equipment.
• Coordinate service activities, parts, warranty claims, and customer follow-up.
• Prepare quotations for spare parts, repairs, and service work.
• Maintain service records and technical documentation.
• Collaborate with international engineering and service teams to resolve issues.
• Occasionally travel to customer locations for troubleshooting and training.
• Help develop and improve service procedures as the North American operation grows.

Skills

Mechanical aptitude

Troubleshooting

Independent worker

Communication

Problem solving

Organizational skills

Education

Technical education or engineering degree

Job description

Employee Relations Associates, Inc. is partnering with a global manufacturer to hire a Service Technician in Concord, NC.

The role focuses on technical troubleshooting, mechanical servicing, and aftermarket support for industrial equipment. The ideal candidate has a strong mechanical background, hands-on problem solving, and the ability to work independently while coordinating with service partners and engineering teams.