Technical Service Engineer II (Richardson, TX)

ARGO; Richardson (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading software solutions provider in Richardson, TX is seeking a Technical Service Engineer II. This role involves providing technical support during software implementations, collaborating with internal teams and customers, and ensuring successful software configuration and troubleshooting. Candidates should possess a Bachelor’s degree in a related field and have 4-7 years of relevant experience. Proficient understanding of Microsoft technologies and networking concepts is necessary. This position requires daily onsite presence to facilitate team collaboration.

Qualifications

• Bachelor’s degree in Computer Science or related field required.
• 4–6 years of related experience for mid-level position.
• 7+ years for senior level with consulting experience.

Responsibilities

• Provide technical support during software implementations.
• Collaborate with teams to resolve complex issues.
• Participate in architecture discussions and design planning.
• Develop and maintain technical documentation.

Skills

Proficiency in Microsoft Windows OS technologies

Networking concepts understanding

Relational database experience (SQL Server)

Scripting and automation skills (Batch, PowerShell)

Application development environments familiarity (ASP.NET, C#, C++)

Strong problem-solving and analytical skills

Effective verbal and written communication skills

Ability to work independently and collaboratively

Education

Bachelor’s Degree in Computer Science, Computer Engineering, MIS or related field

Tools

SQL Server

PowerShell

Job description

Technical Service Engineer II (Richardson, TX)

ARGO is a leading provider of software and analytics solutions for both the financial services and healthcare industries. ARGO transforms business processes for financial service providers and healthcare organizations using proven business models and software innovation informed by real customer challenges, breakthrough technology, and rich analytics.

Job Summary

Technical Service Engineers (TSEs) serve as technical consultants and support specialists, working closely with ARGO customers and internal teams to ensure successful software implementations, upgrades, and ongoing support. TSEs provide installation, configuration, troubleshooting, and technical recommendations across ARGO solutions and third‑party technologies. Depending on experience level, responsibilities may include leading architecture discussions, mentoring, and managing complex technical projects.

Time Allocation

• Technical Support & Troubleshooting: 30–40%
• Software Installation & Configuration: 25–35%
• Documentation & Communication: 10–20%
• Client Interaction & Consulting: 10–20%
• Training, Mentoring, or Leadership (as applicable): 0–15%

Expected Work and Performance (Essential Functions)

• Provide technical support during software implementations and upgrades.
• Ability to install, configure, and implement software and third‑party solutions.
• Collaborate with customers and internal teams to deliver technical recommendations and resolve complex issues.
• Participate in or lead architecture discussions and system design planning.
• Analyze and interpret application logs, traces, and performance data.
• Develop and maintain technical documentation for internal and external use.
• Assist in training Administrators and creating support materials.
• Support multiple concurrent projects and manage time‑sensitive deliverables.

Qualifications

• Education: Bachelor’s Degree in Computer Science, Computer Engineering, MIS or a related technical field required.
• Experience requirements vary by level:
  • Mid‑level: 4–6 years with increasing responsibility.
  • Senior‑level: 7+ years with consulting and leadership experience.

Required Skills, Experience, Knowledge

• Proficiency in Microsoft Windows OS technologies (IIS, Active Directory, MSMQ, Terminal Services).
• Strong understanding of networking concepts (TCP/IP, firewalls, load balancers, HTTP, SNA).
• Relational database experience (SQL Server), including SQL syntax and performance tuning.
• Scripting and automation skills (Batch, PowerShell).
• Familiarity with application development environments (ASP.NET, C#, C++).
• Ability to analyze logs and traces for root cause analysis.
• Strong problem‑solving and analytical skills.
• Effective verbal and written communication skills.
• Ability to work independently and collaboratively in high‑pressure environments.
• Travel as required.

Preferred Skills, Experience, Knowledge

• Experience supporting large‑scale financial or healthcare institutions preferred.
• Load testing and performance tuning experience.
• Consulting experience with enterprise clients.
• Experience developing training materials and conducting user training.
• Familiarity with cloud environments and virtualization technologies.

Attendance / Work Location

The position is based in our Richardson, TX office. Daily physical presence in the office is required for interaction with co‑workers, attending meetings, and for collaboration on projects.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand, walk; sit stationary; constantly operate computer keyboarding and office equipment; talk or hear, to communicate with employees and/or customers (must be able to exchange accurate information in various situations). The employee is required to regularly communicate with other employees, confer or coordinate with other employees.

Disclaimer

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Additional Requirements

• Applicants for U.S. or Canadian based positions with ARGO must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available at this time for ARGO positions.
• Pre‑employment background screening will be conducted.