Technical Service Engineer

SolaX Power; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

SolaX Power is seeking a Technical Support Engineer to serve the Nordic customer base, delivering advanced support for solar inverters and energy storage systems. You will perform remote diagnostics, installation support, issue resolution, and technical training to partners and installers.

Ideal candidates have hands-on experience with PV systems, inverters, and batteries, plus familiarity with monitoring platforms and remote diagnostics.

Qualifications

• Technical experience with solar inverters, PV systems or battery storage.
• Experience in technical support, field service, or technical engineering roles.
• Familiarity with solar monitoring platforms and remote diagnostic tools.

Responsibilities

• Provide professional technical support to customers, installers, and partners via phone, email, and remote access.
• Troubleshoot and resolve hardware and software issues with solar inverters and battery systems.
• Guide users through fault diagnosis and resolution procedures.
• Review designs for compatibility with SolaX products and assist with remote commissioning.

Skills

Solar inverters

PV systems

Battery storage systems

Remote diagnostics

Technical support

Communication protocols

Education

Electrical Engineering degree

Renewable Energy qualification

Tools

Solar monitoring platforms

Remote diagnostic tools

Grid/communication standards

Job description

Established in 2012, SolaX Power is committed to helping our customers transition to clean energy and reduce dependence on fossil fuels. As a global leader in solar inverter and battery storage solutions, we have a strong presence in Europe, Asia, Africa, and Oceania.

With over 3,000 employees worldwide, we continue to expand and seek talented individuals to join our team. We believe that at SolaX, an international organization, your career can grow to new heights.

Job Overview

As a Technical Support Engineer, you will act as the primary technical contact for SolaX’s Nordic customer base in C&I projects, providing advanced support for solar inverters and energy storage systems. You will be responsible for remote diagnostics, installation support, issue resolution, and technical training.

Key Responsibilities

Customer Support

• Provide professional technical support to customers, installers, and partners via phone, email, and remote access tools.
• Troubleshoot and resolve hardware and software issues with solar inverters and battery systems.
• Guide users through fault diagnosis and resolution procedures.
• Review solar and battery system designs to ensure compatibility with SolaX products.
• Assist with remote commissioning and configuration of installed systems.
• Collaborate with internal engineering and R&D teams to resolve complex technical issues.
• Document and escalated recurring product issues to the appropriate departments.

Training & Documentation

• Conduct technical training sessions for installers and distribution partners.
• Prepare and maintain technical documentation, user guides, and troubleshooting manuals.

Product & Process Improvement

• Identify trends in technical issues and suggest improvements to products or support processes.

Keep up to date with the latest industry developments and regulatory requirements in Nordic.

Requirements

Essential Qualifications

• Technical experience with solar inverters, PV systems, and/or battery energy storage systems.
• Previous experience in technical support, field service, or technical engineering roles.
• Familiarity with solar monitoring platforms, remote diagnostic tools, and communication protocols.

Preferred Qualifications

• Understanding of Nordic electrical codes, solar standards, and grid connection rules.
• Degree or technical qualification in Electrical Engineering, Renewable Energy, or a related field.
• Experience working with installers, EPCs, or distributors in EU.

Personal Attributes

• Strong problem-solving skills and a commitment to customer service.
• Ability to manage multiple tasks and work independently.
• Adaptable, self-motivated, and eager to grow within a global team.

What We Offer

• Competitive salary and employee benefits aligned with Netherlands market standards.
• Opportunities for training, professional development, and international collaboration.
• A supportive, inclusive, and forward-thinking work environment.