Solution & Service Engineer

SAJ Digital Energy Germany GmbH; United States; À distance; USD 90 000 - 120 000; Plein temps

Résumé du poste

SAJ Digital Energy Germany GmbH is seeking a proactive Pre-sales and Technical Support Specialist to assist Sales Managers, distributors, installers, EPCs and key customers across the Benelux, France and broader Europe.

You will own product selection, system configuration, troubleshooting, and contribute to customer events, trainings and product launches, while translating customer needs into actionable Product and R&D feedback.

Qualifications

• Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or a related technical field.
• Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred.
• Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning.
• Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred.
• Strong troubleshooting and problem-solving skills.
• Comfortable communicating directly with installers, distributors, EPCs and professional customers.
• Strong customer-service mindset and ability to manage technical issues independently.
• Good communication and cross-functional collaboration skills.
• Willingness to travel within Benelux, France and occasionally within Europe.
• Fluent French and good English skills are required.

Responsabilités

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.
• Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.
• Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.
• Support new product launches, technical training, webinars, workshops and customer events in the Benelux and French market.
• Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams.
• Support local product testing and validation, including firmware, software, compatibility and system integration testing.
• Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.
• Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues.

Connaissances

Troubleshooting

Customer-service mindset

Communication skills

Cross-functional collaboration

Travel willingness

Formation

Bachelor's degree or higher in Electrical Engineering or related field

Description du poste

Key Responsibilities

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.

• Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.

• Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.

• Support new product launches, technical training, webinars, workshops and customer events in the Benelux and French market.

• Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams.

• Support local product testing and validation, including firmware, software, compatibility and system integration testing.

• Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.

• Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues.

Requirements

• Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or a related technical field.

• Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred.

• Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning.

• Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred.

• Strong troubleshooting and problem-solving skills.

• Comfortable communicating directly with installers, distributors, EPCs and professional customers.

• Strong customer-service mindset and ability to manage technical issues independently.

• Good communication and cross-functional collaboration skills.

• Willingness to travel within Benelux, France and occasionally within Europe.

• Fluent French and good English skills are required.