Service Engineer

Solplanet; Town of Italy (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Diverse and open-minded team

Opportunities for personal growth

Flat hierarchies and quick decision making

Job summary

A major player in renewable energy is seeking a passionate Associate Engineer in the Town of Italy. You will provide technical support for solar inverters and energy management solutions. Ideal candidates hold a relevant technical degree and are fluent in Italian and English. This full-time role allows you to thrive in a dynamic environment, offering opportunities for personal and professional growth within a diverse and ambitious team. Embrace your hands-on approach and proactive attitude in contributing to innovative solutions.

Qualifications

• Bachelor or above technical degrees, preferably in electrical engineering or renewable energy.
• Business fluent in Italian and English.
• In-depth knowledge of PV and energy storage systems.

Responsibilities

• Provide technical troubleshooting support to installers via phone or digital.
• Plan logistics for dispatching inverters for replacement.
• Document all relevant case information using CRM software.

Skills

Technical troubleshooting

Communication skills

Customer-oriented

Independent worker

Can-do attitude

Education

Bachelor's degree in electrical engineering or related

Job description

Who We Are

• Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions
• AISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China
• With 32 GW of annual production volumes (2024), AISWEI is one of the largest manufacturers of solar string inverters world-wide
• AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider
• Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide - every day

How you’ll help us

• Provide technical troubleshooting support to installers and other customers via phone or digital channels
• Provide commissioning support (remote or on-site)
• Actively collaborate with international and local colleagues/departments to effectively resolve customer issues
• Plan and coordinate the logistics to dispatch inverters for replacement and assist in the collection of inverters
• Support the qualification, onboarding and management of new service partners
• Accurately document all relevant case information using CRM software • Deliver training sessions to customers or internal colleagues
• Continuously identify opportunities to improve products and processes in order to improve customer satisfaction and company cost-effectiveness
• Regularly collect feedback such as customer satisfaction to assist in continuous improvement of the after sales process

Requirements – Your background and skills

• Bachelor or above technical degrees, preferably in electrical engineering, renewable energy, photovoltaic engineering, or similar disciplines.
• Business fluent in Italian and English.
• In-depth knowledge of the technical requirements for PV, energy storage systems, EV chargers in the distribution and/or utility scale segments, including product specifications, grid code requirements, competitive landscape, tender requirements etc.
• Ability to work independently and focused in a dynamic, fast‑paced environment.
• Quick learner with desire to deepen knowledge in the renewable energy industry.
• Prior work experience in a PV related industry is not a necessity but will be an advantage.

Requirements – Your attributes

• Self‑motivated and performance driven
• Excellent interpersonal and communication skills
• Can‑do attitude and hands‑on mindset
• Proactive, dynamic, solution and customer oriented

Benefits – What we offer

• Giving you the unique opportunity to be part of a spirited and diverse team of passionate experts that work together within an exceptionally open‑minded environment
• Assisting you in to develop, personally and professionally, to grow internally within an international environment which leverages your abilities, skills and expertise
• Providing you the unique opportunity to be part of an ambitious, energetic and rapidly growing Solplanet team with flat hierarchies, fast decision making and strong opportunities to successfully cultivate your long‑term path within the renewable energy industry

By submitting your application, you declare your agreement to saving your application data at Aiswei B.V, and that such data may be used for internal purposes in the context of the upcoming application process. If there is no employment, the data will be deleted after six months. The application data are treated confidentially in accordance with the provisions of the Federal Data Protection Act and are not passed on to third parties. You can revoke your consent at any time, either by email or in writing by mail.

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Engineering and Information Technology

Industries

• Renewable Energy Semiconductor Manufacturing

Location

• San Vittore Olona, Lombardy, Italy

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