Technical Services Engineer – Full Time, Jefferson City, MO

Embrace Software Inc.; Jefferson City (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading software firm in Jefferson City is seeking a Technical Service Engineer responsible for installing, maintaining, and troubleshooting network systems and software. The role demands excellent communication and problem-solving skills, with an emphasis on customer satisfaction. The ideal candidate will have an Associate degree and at least four years of technical support experience. This position includes responsibilities such as network security, problem resolution, and documentation while providing both on-site and remote support.

Qualifications

• Solid understanding of LAN, WAN, subnets, and DNS.
• Experience in computer service or technical support.
• Ability to work independently and in a team.

Responsibilities

• Troubleshoot technical issues and implement solutions.
• Install and maintain network security systems.
• Provide on-site and remote support to customers.

Skills

Network communications

PC/server hardware

Microsoft operating systems

Technical documentation

Customer communication

Team collaboration

Integrity and confidentiality

Education

Associate degree in Computer Information Technology or related field

Tools

VMware

Hyper-V

Proxmox

Job description

Jefferson City, United States | Posted on 01/16/2026

Embrace Software Inc. is a permanent-capital software company that acquires and grows essential, mission-critical businesses across Industrial, Healthcare, Financial Services, and Education. We own and operate dozens of vertical-market software companies serving customers across North America, including Fortune 500 enterprises, financial institutions, state governments, school systems, SMBs and hospitals.

We are profitable, founder-led, in high-growth mode; and backed by over $130M from tier-1 investors and leading technology founders. Our portfolio has grown from 0 to 400+ team members in 4 years, primarily by buying great companies, investing in their products, and helping their teams win. Embrace is an Inc. 5000 fastest-growing US company.

Job Description

Embrace Finance & Banking Group serves 1,100 institutions across North America including nearly 450 financial institutions comprising of 150+ credit unions and 250+ banks, spanning the Top 50 U.S. banks as well as community financial institutions that power regional growth.

CSPI is a pioneering SaaS company within the Embrace portfolio of companies. As a trusted partner to financial institutions for over 35 years, we have empowered community banks and credit unions with innovative solutions that drive operational excellence and enhance the customer experience. Our flagship product, Aurora Advantage, delivers a comprehensive suite of mission-critical solutions—including core banking, digital and mobile banking, lending, account opening, bill pay, and managed IT services.

We continue to grow rapidly and remain dedicated to helping financial institutions thrive in an increasingly digital world. We are seeking a Technical Service Engineer to join our team. Under minimal supervision, the Technical Service Engineer is responsible for the installation, maintenance, and troubleshooting of hardware and software systems including PCs, servers, switches, firewalls, Microsoft and other applications. This position requires strong problem-solving skills, attention to detail, excellent communication, and the highest degree of confidentiality in handling customer data. Works independently and collaboratively within a team to ensure high levels of customer satisfaction and support CSPI's goals.

ESSENTIAL FUNCTIONS

• Troubleshoots technical issues, identifies root causes, tests, and implements solutions.
• Installs and maintains network security systems, including firewalls, Active Directory, file security, backups, disaster recovery, and data encryption.
• Evaluates and recommends hardware, peripheral devices, and software for customer environments.
• Performs and oversees software installations, configurations, and upgrades.
• Provides on-site and remote support to customers in a professional and courteous manner.
• Maintains accurate records and documentation of issues and resolutions in the company knowledgebase.
• Operates company vehicles for travel to customer sites; valid driver’s license required.

Requirements

KNOWLEDGE, SKILLS, AND ABILITIES

• Solid understanding of network communications including LAN, WAN, subnets, DNS, etc.
• Strong working knowledge of PC/server hardware and Microsoft operating systems.
• Familiarity with virtual systems such as VMware, Hyper‑V, and Proxmox is a plus.
• Effective communication skills—written, verbal, and interpersonal—with both coworkers and customers.
• Ability to write clear and concise technical documentation.
• High level of integrity and confidentiality in handling sensitive customer information.
• Capable of working independently and as part of a team in a fast‑paced environment.

MINIMUM QUALIFICATIONS

• Associate degree in Computer Information Technology, Computer Information Systems, or a related field.
• Minimum of four (4) years’ experience in a computer service or technical support role.
• Or an equivalent combination of education and experience approved by the President of CSPI.

WORKING CONDITIONS

• Typical office and customer site environments.
• Requires travel using company vehicles.
• May include after-hours or on-call support.