Technical Services Engineer

Civic Minds; St. Louis (MO); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary & bonus package

Full benefits package includingmedical

Paid holidays and vacation, personal,

Company-provided cell phone, laptop,软件

Great working environment with a team

Job summary

Civic Minds is seeking a Technical Services Engineer to provide on-site technical services for customers in manufacturing and process facilities. The role covers HMI/SCADA, PLC programming, motion, VFDs, and robotics, with emphasis on learning and applying real-world product usages.

The position requires an engineering or computer science degree and offers opportunities to design demonstrations, assist with hardware/software design, and deliver on-site installation support on a full-time,

Qualifications

• Required degree in Engineering (EE, ME, ChemE, BioMed, etc), Computer Science or equivalent field.
• Experience with Microsoft OS products, SQL Server, Visual Studio .NET, networking, Linux, and security is desirable, but not mandatory for recent university graduates.

Responsibilities

• Learn real-world applications for the use of products and formal and informal training.
• Create and prepare technical demonstrations along with on-site support and application engineering.
• Work with customers to implement our products, assisting their team with hardware and software design, programming, and installation; projects are typically short-term.

Skills

Learn Quickly

Conceptualize

Problem Solve and Troubleshoot

Verbal

Good Communication Skills

Enjoy People

Team Member

Self-Managing

Objective Perspective

Conciliatory non-combative Attitude

Education

Engineering degree (EE, ME, ChemE, BioMed, etc) or Computer Science

Tools

Microsoft Windows

SQL Server

Visual Studio .NET

Linux

Networking/Security

Job description

Position: Technical Services Engineer
Location: St. Louis, MO
Type: Full-time | On-site

Summary:

This role focuses on technical services for the company's customers using industrial software and hardware in manufacturing and process facilities, including HMI/SCADA, PLC programming, motion, variable-frequency drives, and robotics.

• Responsibilities include learning real-world applications for the use of products and formal and informal training.
• Creating and preparing technical demonstrations along with on-site support and application engineering.
• Working with customers to implement our products. This includes assisting their team with hardware and software design, programming, and installation. These projects are typically short-term, not multi-year projects.
• Required degree in Engineering (EE, ME, ChemE, BioMed, etc), Computer Science or equivalent field.
• Experience with Microsoft OS products, SQL Server, Visual Studio .NET, networking, Linux, and security is desirable, but not mandatory for recent university graduates.

General Skill Requirements:

• Learn Quickly - this includes new technologies, new software, new communications options, and new manufacturing processes.
• Conceptualize - ability to listen to technical requirements and conceptualize how these would be met with our current products.
• Problem Solve and Troubleshoot - the ability to ask the appropriate questions to find the root cause of an application problem and know when to escalation an issue.
• Verbal - ability to explain technical concepts and details such that people clearly understand what you are trying to convey.

Personal Characteristics

• Good Communication Skills - we are a service organization and as such our value is in understanding the customers' needs and explaining our solutions to meet those needs.
• Enjoy People - to be successful, you must enjoy working with many different types of people. This job may require you to be more outgoing than your natural inclination.
• Team Member - everyone within the company works together towards the common goal. This is a core value of our company. You will need to meet others' requests, request others to do things for you, and respond positively to customers. Simply put, treat others as you wish to be treated.
• Self-Managing - we do not micro-manage your work life. You'll need to manage your time effectively, organize your materials, and deliver quality work without constant supervision.
• Objective Perspective - for customers, we are the manufacturer's advocate, but to manufacturers, we are the advocates for the customer. This does require a certain amount of objectivity for both parties.
• Conciliatory non-combative Attitude - we are not dealing with personal core values, but rather selling and applying technical products. We strive to provide great customer service through attentiveness, follow-through, and considering the customer's perspective

Benefits:

• Competitive salary & bonus package
• Full benefits package including medical and excellent retirement benefits
• Paid holidays and vacation, personal, sick time.
• Company-provided cell phone, laptop, software, and supplies
• Great working environment with a team approach.