Technical Service Advisor

Laars Heating Systems Company; Rochester (NH); On-site; USD 50,000 - 70,000; Full time

Job summary

Laars Heating Systems Company in Rochester, NH is seeking a skilled individual to provide technical support for HVAC systems. The candidate will offer documentation, troubleshooting assistance, and participate in product development processes.

A High School Diploma is required, while an Associates Degree in a technical field is preferred. Candidates should have at least 3 years of relevant experience.

Qualifications

• 3+ years' experience with HVAC systems, equipment, design, applications, and service.
• Strong oral and written communication skills.
• Proficient knowledge of MS Office and CAD.

Responsibilities

• Provide documentation and technical support for products.
• Attend job-related courses to update product knowledge.
• Act as a liaison between technical support and engineering.

Skills

HVAC systems knowledge

Communication skills

MS Office proficiency

Ability to interpret mechanical drawings

Knowledge of Building Management Systems

Education

High School Diploma

Associates Degree in a Technical major

Tools

Word

Excel

Power Point

CAD

Job description

Responsibilities

• Provide documentation and technical support for our products including: plumbing, electrical, gas, venting as well as technical troubleshooting
• Participate and support the creation of all technical service procedures and bulletin documentation
• Provide parts identification for the Laars products
• Attend field job sites for product support as required
• Attend job related courses to update product knowledge and skills
• Communicate field feedback to the sales, service and engineering groups
• Participate in Laars–sponsored educational training seminars
• Act as a liaison between technical support and engineering as new troubleshooting requirements become necessary.
• Participate in new product development process by attending product and service review meetings
• Perform other related duties as assigned

Education

High School Diploma required, Associates Degree in a Technical major, preferred

Experience & Skills Requirements

• 3+ years’ experience with HVAC systems, equipment, design, applications and service
• Strong oral and written communication skills
• Proficient knowledge of MS Office
• Ability to interpret mechanical, electrical and architectural drawings
• Ability to interpret engineering specifications and design
• Proficient computer skills in Word, Excel, Power Point, CAD
• Knowledge and Understanding of Boiler and Water Heater Sequencing, Building Management Systems and Building Automation Systems including BACNet, Lon Works, Modbus and their protocols

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.