Technical Service Advisor

Johnstone Supply, The Balsan Group; Downingtown (Chester County); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401K match

Training programs

Growth opportunities

Job summary

Johnstone Supply, The Balsan Group is seeking an HVAC-savvy professional to join our team. You will train customers and staff, build strong customer relationships, and provide technical support across multiple sites.

Role includes on-site start-up assistance, collaboration with vendors, and assisting sales teams with quotes and orders. Expect travel and ongoing learning of HVAC tech and energy programs.

Qualifications

• HVAC associates or undergraduate degree.
• Minimum of 5 years of technical field experience in HVAC distribution or manufacturing.
• Relationship-building skills.
• Ability to navigate and learn new computer programs.
• Excellent verbal and written communication skills.

Responsibilities

• Collaborate with sales and marketing to provide technical training for customers and staff.
• Develop customer relationships by fielding calls and providing technical support.
• Provide on-site equipment start-up assistance.
• Work with vendors to answer customer technical needs.
• Uncover and communicate sales leads to outside sales staff and management.
• Support inside sales with technical quotes and orders.
• Assist area managers with needs in other areas.
• Recommend sales promotions, equipment and parts to customers.
• Traveling required.
• Continuously learn new HVAC technology and government energy programs and share with others.

Skills

HVAC knowledge

Problem solving

Customer service

Relationship building

Verbal & written communication

Education

HVAC associates or undergrad degree

Job description

We’re looking for a HVAC knowledgeable candidate who has problem-solving skills and customer service abilities to join our team.

Essential Job Functions:

• Collaborate with sales and marketing to provide technical training for customers and company staff
• Develop customer relationships by fielding calls from them and providing technical support
• Provide on-site equipment start-up assistance
• Works closely with vendors to find answers for customers in technical and other needs
• Uncovers and communicates sales and lead information to outside sales staff and management
• Works with inside sales to provide technical support with sales quotes and orders
• Works with area managers to fill in need of the company in other areas
• Recommends sales promotions, equipment and parts to customers
• Traveling required
• Continuously learning new HVAC technology, government energy programs, sales developments in the area and teaching it first to the rest of the company and then to customers

Qualifications:

• HVAC associates or undergraduate degree
• Minimum of 5 years of technical field experience and other technical experience at HVAC distribution or manufacturing
• Relationship-building skills
• Ability to navigate and learn new computer programs
• Excellent verbal and written communication skills

Benefits:

• Medical, Dental, and Vision insurance provided
• 401K match after a year of employment
• on-going training provided classroom, leadership training, and online classes
• Internal growth opportunities

Company Overview:

Johnstone Supply, The Balsan Group is an HVAC-R Distributor in Pennsylvania, Maryland, Massachusetts, Maine, and Vermont that is rapidly growing and has tripled in size over the last five years.

The Balsan Group is a family-owned HVAC-R Distributor in Pennsylvania, Maryland, Massachusetts, Maine, and Vermont that is experiencing rapid growth. We are dedicated to having the leading product and HVAC/R knowledge, unparalleled customer service, most convenient locations and ordering options.

We differentiate ourselves from other suppliers by offering innovative ordering options, rush delivery, fast Will Call pick up, expert-lead technical training, business advice and support, warehouse design and management services and more!