Counter Sales Associate

Johnstone Supply The Balsan Group; Springfield (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision

Prescription coverage

Paid holidays

401(k) with company match

PTO accrual

Job summary

Johnstone Supply | Balsan Group is seeking a high-energy Counter Sales Associate to join our fast-growing HVACR distribution team. You'll greet customers, help them find products, answer questions, and provide accurate inventory information while delivering exceptional service.

This role combines customer service, sales support, and basic technical assistance with opportunities for growth, competitive pay, and benefits in a collaborative environment.

Qualifications

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Strong attention to detail
• Basic computer and software proficiency
• Ability to lift up to 75 lbs and perform physical counter/warehouse tasks

Responsibilities

• Greet and assist customers in finding the right HVAC products
• Answer questions regarding products, pricing, availability, and application
• Provide timely, professional support for customer inquiries and concerns
• Recommend solutions based on customer needs
• Provide accurate inventory availability information
• Process sales transactions accurately using POS systems
• Generate new and repeat business through strong product knowledge
• Provide pricing, quotes, discounts, and tax calculations
• Upsell additional products and solutions when appropriate
• Follow up on sales inquiries and leads to drive additional business
• Assist customers with basic HVAC product and application questions
• Refer more complex technical issues to TSA or appropriate team members
• Monitor stock levels and communicate replenishment needs
• Assist with stocking shelves and maintaining organized inventory
• Support general administrative tasks (data entry, filing, phone/email support)
• Maintain accurate records of transactions and customer interactions

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Physical stamina

Basic computer skills

Education

High school diploma or equivalent

Tools

POS systems

Job description

Counter Sales Associate

Join Johnstone Supply | Balsan Group, a fast-growing HVACR distributor where customer service, product knowledge, and teamwork drive success. We are looking for a high-energy, detail-oriented Counter Sales Associate who thrives in a fast-paced environment and takes pride in delivering exceptional customer experiences. At Balsan Group, you’ll be part of a team where your growth is supported and your contributions matter every day.

What You’ll Do

Customer Service

• Greet and assist customers in finding the right HVAC products
• Answer questions regarding products, pricing, availability, and application
• Provide timely, professional support for customer inquiries and concerns
• Recommend solutions based on customer needs
• Provide accurate inventory availability information

Sales Support

• Process sales transactions accurately using POS systems
• Generate new and repeat business through strong product knowledge
• Provide pricing, quotes, discounts, and tax calculations
• Upsell additional products and solutions when appropriate
• Follow up on sales inquiries and leads to drive additional business

Technical Support

• Assist customers with basic HVAC product and application questions
• Refer more complex technical issues to TSA or appropriate team members

Inventory & Admin

• Monitor stock levels and communicate replenishment needs
• Assist with stocking shelves and maintaining organized inventory
• Support general administrative tasks (data entry, filing, phone/email support)
• Maintain accurate records of transactions and customer interactions

What We Offer

• Competitive pay
• Medical, dental, vision, and prescription coverage
• Bonus opportunities
• Immediate PTO accrual
• Paid holidays
• 401(k) with company match
• Growth and development opportunities in a rapidly expanding company

What We’re Looking For

Required

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Strong attention to detail
• Basic computer and software proficiency
• Ability to lift up to 75 lbs and perform physical counter/warehouse tasks

Preferred

• 2+ years of customer service or sales experience

Nice to Have

• HVAC industry experience

Who We Are

Johnstone Supply | Balsan Group is a leading HVACR distributor serving contractors across PA, MD, MA, ME, VT, NH, and NY. We are growing rapidly and focused on delivering exceptional service through innovative ordering options, fast delivery, Will Call pickup, and strong technical support.