Technical Service Account Manager

Matcon Limited; Riverside Township (NJ); On-site; USD 69,200 - 103,800; Full time

Job summary

Matcon America is seeking a Service Account Manager to drive customer satisfaction and order generation through active account management across the Americas. The role focuses on building client relationships, providing technical support, and coordinating with internal teams to maintain service continuity.

Based in the Americas (central belt region preferred), travel across the region is expected. Responsibilities include selling Matcon products and services, leveraging CRM (Dynamics), and

Qualifications

• A technical post-secondary or equivalent degree is preferred.
• 2-4 years of related experience with a proven customer service track record in a technical sales environment.
• Prior experience in a manufacturing environment is desired.
• Experience using ERP and CRM is an asset.
• Language – English (required), Spanish (an advantage)
• High level of industry knowledge.

Responsibilities

• Execute a sales strategy to proactively sell Matcon products, gain repeat sales of all products and spares and offer service capabilities.
• Develop relationships with key account holders within the territory to increase the level of customer service and satisfaction
• Proactively seek and progress opportunities using the CRM tools provided (Dynamics)
• Understand market pricing and manage price
• Liaise closely with internal stakeholders (system sales & sales support) to ensure continuity of the sales process.
• Submit detailed sales visit reports to communicate customer, market and industry intel to the wider business.
• Manage service contract management to aid revenue generation and renewal
• Convert leads into sales
• Track orders region by region
• Introduce new service agreements
• Provide or arrange technical support for client issues (breakdown, performance concerns, etc.)
• Provide regular client training to ensure ‘best practice’ regarding operation and maintenance is observed
• Provide group level presentations at both operator and management level

Skills

Organised

Independent

Sociable

Assertive

Persuasive

Driven

Customer centric

Flexible team player

Willingness to travel

Clean driving licence

Enjoys new challenges

Ability to live and work in America (C

Education

Technical degree preferred

2-4 years experience in technical sales

Manufacturing experience desired

ERP and CRM experience a plus

English required

Spanish an advantage

Tools

ERP

CRM

Job description

Matcon America is seeking a Service Account Manager to drive customer satisfaction and order generation through active account management across the Americas. The role focuses on building client relationships, providing technical support, and coordinating with internal teams to maintain service continuity.

Based in the Americas (central belt region preferred), travel across the region is expected. Responsibilities include selling Matcon products and services, leveraging CRM (Dynamics), and