Service Account Manager

Matcon Limited; Riverside Township (NJ); On-site; USD 69,200 - 103,800; Full time

Job summary

Matcon America is seeking a Service Account Manager to drive customer satisfaction and order generation through active account management across the Americas. The role focuses on building client relationships, providing technical support, and coordinating with internal teams to maintain service continuity.

Based in the Americas (central belt region preferred), travel across the region is expected. Responsibilities include selling Matcon products and services, leveraging CRM (Dynamics), and

Qualifications

• A technical post-secondary or equivalent degree is preferred.
• 2-4 years of related experience with a proven customer service track record in a technical sales environment.
• Prior experience in a manufacturing environment is desired.
• Experience using ERP and CRM is an asset.
• Language – English (required), Spanish (an advantage)
• High level of industry knowledge.

Responsibilities

• Execute a sales strategy to proactively sell Matcon products, gain repeat sales of all products and spares and offer service capabilities.
• Develop relationships with key account holders within the territory to increase the level of customer service and satisfaction
• Proactively seek and progress opportunities using the CRM tools provided (Dynamics)
• Understand market pricing and manage price
• Liaise closely with internal stakeholders (system sales & sales support) to ensure continuity of the sales process.
• Submit detailed sales visit reports to communicate customer, market and industry intel to the wider business.
• Manage service contract management to aid revenue generation and renewal
• Convert leads into sales
• Track orders region by region
• Introduce new service agreements
• Provide or arrange technical support for client issues (breakdown, performance concerns, etc.)
• Provide regular client training to ensure ‘best practice’ regarding operation and maintenance is observed
• Provide group level presentations at both operator and management level

Skills

Organised

Independent

Sociable

Assertive

Persuasive

Driven

Customer centric

Flexible team player

Willingness to travel

Clean driving licence

Enjoys new challenges

Ability to live and work in America (C

Education

Technical degree preferred

2-4 years experience in technical sales

Manufacturing experience desired

ERP and CRM experience a plus

English required

Spanish an advantage

Tools

ERP

CRM

Job description

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.

Overall Purpose Of Role

The Service Account Manager will be responsible for increasing levels of customer satisfaction, provide technical support to resolve client onsite issues and drive order generation through active account management. The role develops relationships with clients to gain sales, repeat business, provide technical support and completes all supporting reports, presentations and administrative processes. This role will be based in America (ideally located in the central belt region)

Key Responsibilities

• Execute a sales strategy to proactively sell Matcon products, gain repeat sales of all products and spares and offer service capabilities.
• Develop relationships with key account holders within the territory to increase the level of customer service and satisfaction
• Proactively seek and progress opportunities using the CRM tools provided (Dynamics)
• Understand market pricing and manage price
• Liaise closely with internal stakeholders (system sales & sales support) to ensure continuity of the sales process.
• Submit detailed sales visit reports to communicate customer, market and industry intel to the wider business.
• Manage service contract management to aid revenue generation and renewal
• Convert leads into sales
• Track orders region by region
• Introduce new service agreements
• Provide or arrange technical support for client issues (breakdown, performance concerns, etc.)
• Provide regular client training to ensure ‘best practice’ regarding operation and maintenance is observed
• Provide group level presentations at both operator and management level

Skills & Abilities

• Ability to live and work in America (Central belt region)
• Organised
• Independent and self-motivated
• Sociable
• Assertive and persuasive
• Driven, positive, confident and enthusiastic
• Customer centric approach
• Flexible team player willingness to understand the department and support where necessary
• Willingness to travel throughout America
• Clean driving licence
• Enjoys new challenges

Knowledge & Qualifications

• A technical post-secondary or equivalent degree is preferred.
• 2-4 years of related experience with a proven customer service track record in a technical sales environment.
• Prior experience in a manufacturing environment is desired.
• Experience using ERP and CRM is an asset.
• Language – English (required), Spanish (an advantage)
• High level of industry knowledge

Relevant Training

• Internal technical training on Matcon equipment provided

Location and any travel requirements

Matcon America’s
Travel required visiting customers, with overnight stays across America and possibly South America, of around 1-2 weeks a month.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

Total Rewards

The compensation range for this position is $69,200.00 - $103,800.00, depending on experience. This position may be eligible for performance based bonus plan.

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefits-and-rewards/

IDEX is an Equal Opportunity Employer

IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [e-mail] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

This posting is for an existing vacancy.

Artificial intelligence is not used to screen, assess or select applicants.

Job Family:

Sales

Business Unit:

Matcon