Technical Salesforce Trainer

belforusa; Birmingham (MI); On-site; USD 70,000 - 95,000; Full time

Job summary

BELFOR Holdings in Birmingham, MI is seeking a dedicated Technical Salesforce Trainer to lead hands-on enablement for our operations team. This 100% in-person role requires you to deliver live classroom instruction, side-by-side coaching, and immediate operational support at our facility.

You will design and maintain Salesforce training modules, audit end-user data, and partner with our Salesforce Developer on bugs and feature requests.

Qualifications

• 2+ years training end-users on CRMs/operations platforms with hands-on Salesforce experience preferred.
• Deep working knowledge of standard and custom objects, reports and dashboards in Salesforce.
• Ability to lead engaging classroom instruction and 1-on-1 coaching in a physical office setting.

Responsibilities

• Facilitate 100% in-person classroom training and side-by-side coaching for rapid proficiency across operational roles.
• Design, build, and maintain Salesforce training modules and SOPs translating configurations into clear instructions.
• Audit end-user data entry and adoption metrics, partnering with Salesforce Administrators.
• Collaborate with in-house Salesforce Developer to elevate bugs, system modifications, and feature requests.
• Other projects and duties as assigned.

Skills

Salesforce

CRM training

End-user coaching

Instruction delivery

Job description

Candidates must currently reside within daily commuting distance of our facility at the time of application. Remote options, hybrid schedules, and relocation candidates will not be considered.

We are seeking a dedicated Technical Salesforce Trainer to lead technical enablement, onboarding, and continuous platform education for our operational team. In the restoration industry, real-time data accuracy, immediate field updates, and precise scope/job-costing tracking are critical to insurance claims processing and cash flow. This position requires full-time, 100% in-person presence at our facility to deliver live, hands‑on classroom instruction, conduct side‑by‑side technical coaching, and provide immediate operational support for our team.

KEY RESPONSIBILITIES

• Facilitate 100% in-person classroom training, technical onboarding labs, and side‑by‑side desk coaching to ensure rapid time-to-proficiency across all operational roles.
• Design, build, and maintain technical training modules, printed quick reference guides, and role‑based operational SOPs translating complex Salesforce configurations into clear instructions.
• Audit end‑user data entry (job scope details, equipment tracking, moisture logs, estimate status) to enforce platform compliance, track adoption metrics, and partner with Salesforce Administrators.
• Partner directly with in‑house Salesforce Developer to elevate complex bugs, system modifications, and custom feature requests.
• Other projects and duties as assigned.

EXPERIENCE AND QUALIFICATIONS

• 2+ years training end‑users on complex CRMs/ operations platforms (Salesforce, HubSpot, NetSuite, or Field Service platforms) with hands‑on Salesforce experience preferred
• Deep working knowledge of standard and custom objects, reports, dashboards, Page Layouts, Flow basics, and the Salesforce Mobile App.
• Demonstrated ability to lead engaging, interactive classroom instruction and 1‑on‑1 coaching sessions in a physical office setting.
• Prior experience in restoration, construction, trades, or field services is highly preferred.
• Salesforce Certified Administrator or Certified Instructor credentials preferred.

PHYSICAL REQUIREMENTS

• Ability to sit or stand for extended periods during live classroom training and 1‑on‑1 coaching sessions.
• Ability to operate standard office equipment and view computer/tablet screens continuously.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

BELFOR Holdings is an Equal Opportunity Employer