Technical Sales Support Specialist

Clear Destination Inc.; Houston (TX); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Clear Destination Inc. is seeking a technically skilled professional to support pre and post sales activities for heat tracing solutions in North America and Latin America.

The role involves designing engineered heat tracing solutions, applying product approvals, and serving as the primary contact for installation troubleshooting and start-up assistance. You will collaborate with Sales, Application Engineering, and Customer Care to resolve issues and drive success.

Qualifications

• Bachelor’s degree in Electrical, Mechanical, or Industrial Engineering preferred.
• Experience with architectural/engineering drawings (process flow, electrical line lists, piping schematics).
• Experience with ERP/quote management system and call center phone system.

Responsibilities

• Provide pre and post sales support via phone and email to sales channels and direct customers.
• Design and quote engineered solutions for heat tracing applications using standard and/or configured products for North America and Latin America.
• Apply product approvals and determine suitability of use for heat tracing designs.
• Serve as primary contact for troubleshooting installation issues and start-up assistance for heat tracing products and controllers.
• Handle customer complaints and capture voice of customer feedback related to technical matters.
• Participate in marketing initiatives including sales training, product launches, and promotion campaigns.
• Collaborate with Customer Care, Sales, and Application Engineering to resolve customer issues and achieve company goals.
• Lead management of customer inquiries from our website and design tools.
• Limited travel to job sites for field support – which could include controller commissioning, product troubleshooting, or sales presentation/training.

Skills

Multi-tasking

Communication skills

Computer literacy

Problem solving

Team oriented

Follow processes

Education

Bachelor’s degree in Electrical/Mechanical/Industrial Engineering

Tools

Salesforce

SAP

8x8

Enovia

Microsoft Office

Bluebeam

AutoCAD

Job description

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

• Provide pre and post sales support via phone and email to our sales channels and direct customers.
• Design and quote engineered solutions for heat tracing applications using standard and/or configured products for the North American and Latin American market.
• Application of product approvals and suitability of use for heat tracing designs.
• Primary point of contact for troubleshooting installation issues & start-up assistance for heat tracing products and controllers.
• Handle customer complaints and capture voice of customer feedback related to technical matters for our products.
• Participate in marketing initiatives including sales training, product launches, and promotion campaigns.
• Collaborate with Customer Care, Sales, and Application Engineering to resolve customer issues and achieve company goals.
• Lead management of customer inquiries from our website and design tools.
• Limited travel to job sites for field support – which could include controller comissioning, product troubleshooting, or sales presentation/training.

YOU HAVE:

• Bachelor’s degree in Electrical, Mechanical, or Industrial Engineering preferred.
• Previous experience with:
  • Architectural and/or Engineering drawings (process flow, electrical line lists, piping schematics)
  • ERP/quote management system
  • Call center phone system
• Skills/Abilities:
  • Multi-task and balance shifting priorities to satisfy customer requests.
  • Strong communication/interpersonal skills.
  • Advanced Computer literacy: Salesforce, SAP, 8x8, Enovia, Microsoft Office, Bluebeam (or equivalent), AutoCAD.
  • Problem solving under adverse time constraints.
  • Have a positive and constructive impact on the team; a professional attitude towards different positions within the organization.
  • Follow standard work processes and help create them when needed.