CSR I

Matthew Warren, Inc.; Columbus (OH); On-site; USD 42,000 - 66,000; Full time

Job summary

Matthew Warren, Inc. is seeking a customer service professional to promptly respond to quotes, process orders, and coordinate cross-functionally with pricing, scheduling, engineering, and quality teams.

The role emphasizes accurate written and verbal communication, strong MS Office skills, and the ability to manage multiple tasks with attention to detail in a manufacturing environment. Team-oriented and dependable candidates are encouraged to apply.

Qualifications

• Excellent written and verbal communication skills.
• Must be able to operate customer service related software.
• Analytical thinker with problem solving skills.

Responsibilities

• Promptly respond to customer quote requests by navigating out quote generation process that typically requires contributions from pricing, scheduling, engineering, and quality teams.
• Process incoming orders and facilitate reviews and responses from pricing, scheduling, engineering, and quality teams.
• Monitor customer supplier websites and promptly respond to RFQs, POs and other requests and requirements.
• Provide prompt responses to customer requests for order status, pull-in or push-out delivery dates, and expedited production.
• Proactively notify when an order is about to ship or when it will be late.
• Coordinate with accounting on establishing customer credit, invoicing, and resolution of past due balances.
• Any other duties needed to help drive our vision and abide by our organization’s values

Skills

Excellent communication

MS Office

Systems proficiency

Analytical thinking

Detail oriented

Meeting facilitation

Calm under pressure

Education

High School or better

Tools

Microsoft Office

Job description

• Promptly respond to customer quote requests by navigating out quote generation process that typically requires contributions from our pricing, scheduling, engineering, and quality teams.
• Process incoming orders and facilitate reviews and responses from our pricing, scheduling, engineering, and quality teams.
• Monitor customer supplier websites and promptly respond to RFQs, POs and other requests and requirements.
• Provide prompt responses to customer requests for order status, pull-in or push-out delivery dates, and expedited production. Proactively notify when an order is about to ship or when it will be late.
• Effectively manage all forms of customer communication both written and verbal; ensure that all written communication is professional and accurate
• Coordinate with accounting on establishing customer credit, invoicing, and resolution of past due balances.
• Any other duties needed to help drive our vision and abide by our organization’s values

SKILLS and ABILITIES

• Excellent written and verbal Communication skills
• Knowledge of Microsoft Office and strong computer skills.
• Ability to operate all customer service-related systems and software programs effectively.
• Must be an analytical thinker with problem solving skills
• Highly organized and detail oriented
• Able to effectively facilitate meetings and provide procedural training
• Have good temperament to handle both customer / internal issues, disputes and emergencies
• Fluent typist

Travel Required

No .

Required

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Education

High School or better.

Experience

Minimum of 4 years in a sales/customer service role, preferably in the manufacturing industry.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.