Technical Sales Support Manager

The QTI Group; Waunakee (WI); On-site; USD 140,000 - 150,000; Full time

Job summary

The QTI Group is partnering with a Madison-area manufacturer to hire a Technical Sales Support Manager. This hands-on leadership role leads all technical support and customer service for commercial and residential clients and oversees on-site customer support and field service scheduling.

In this in-person position in the Madison area, you will drive technical accuracy of orders, support warranty initiatives, and mentor engineers and staff.

Qualifications

• Bachelor’s degree in Mechanical Engineering, HVAC or related field.
• Strong experience in HVAC industry with design experience preferred.
• Previous management experience in engineering or technical service environment.
• Ability to understand and create technical documentation used by on-site contractors.

Responsibilities

• Lead and develop a small technical support team supporting sales and customer service across residential and commercial channels.
• Ensure technical accuracy of sales orders and support order configuration verification.
• Support marketing and sales programs, including after-sales warranty initiatives and customer engagement activities.
• Provide hands-on technical and applications support to internal teams, sales partners, and customers.
• Oversee daily sales support operations, including order entry, CRM/ERP activity, and customer service case management.
• Train and coach staff and channel partners on product applications, pricing tools, and technical best practices.
• Manage customer escalations, RMAs, warranty claims, and root cause resolution processes.
• Support marketing initiatives, trade shows, and technical training events.

Skills

HVAC industry experience

Engineering management

Technical documentation

People leadership

Education

Bachelor’s degree in Mechanical Engineering, HVAC or related field

Job description

The QTI Group is excited to partner with a Madison-area manufacturer to hire their next Technical Sales Support Manager. This role will lead all technical support and customer service activities for both commercial and residential clients, serving as a key and trusted resource for internal and external partners. This is a hands-on leadership role that will oversee technical sales and support, warranty coverages, and will oversee the on-site customer support and field service scheduling process.

Compensation

$140,000-150,000 depending on experience + excellent benefits package including 100% match of the first 6% you contribute to 401(k)!

Location

In person in the Madison area.

Responsibilities

• Lead and develop a small technical support team supporting sales and customer service across residential and commercial channels
• Ensure technical accuracy of sales orders and support order configuration verification.
• Support marketing and sales programs, including after-sales warranty initiatives and customer engagement activities.
• Provide hands-on technical and applications support to internal teams, sales partners, and customers
• Oversee daily sales support operations, including order entry, CRM/ERP activity, and customer service case management
• Train and coach staff and channel partners on product applications, pricing tools, and technical best practices
• Manage customer escalations, RMAs, warranty claims, and root cause resolution processes
• Support marketing initiatives, trade shows, and technical training events

Qualifications

• Bachelor’s degree in Mechanical Engineering, HVAC or related field
• Strong experience in HVAC industry with previous design experience preferred
• Previous management experience in engineering or technical service environment
• Ability to understand and create technical documentation used by on-site contractors