Technical Sales Support III – Solutions Sales Engineer

Bürkert Werke; Huntersville (NC); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits package

Opportunities for development

Inclusive environment

Job summary

Bürkert Werke in Huntersville, North Carolina, is looking for a Technical Sales Support III – Solutions Sales Engineer to be the go-to expert for their U.S. product portfolio. This role requires a professional with over 7 years of customer service experience, preferably in manufacturing, and a Bachelor's degree in Engineering.

You will support both internal teams and customers, manage technical support, and specify product components for applications. Bürkert promotes a work-life balance with comprehensive benefits.

Qualifications

• 7+ years of customer service or inside experience, preferably in a manufacturing environment.
• Deep understanding of Process Flow and System Integrations.
• Ability to perform fine hand manipulation, such as keyboarding.

Responsibilities

• Serve as the initial technical resource for internal sales teams and customers.
• Manage incoming technical support calls.
• Specify product fit for use and troubleshoot equipment problems.

Skills

Customer service experience

Proficient in Windows and Microsoft Office

Proficient in SAP

Proficient in CAD or 3D modeling

Strong customer focus

Excellent communication skills

Education

Bachelor degree in Engineering or equivalent experience

Job description

The Technical Sales Support III – Solutions Sales Engineer serves as the go-to expert for Burkert's U.S. product portfolio, supporting both colleagues and customers with technical knowledge. You'll play a key role in specifying the right components for customer applications and ensuring successful integration of Burkert solutions.

RESPONSIBILITIES

• Serve as the initial technical resource for internal sales teams, distributors, and end users
• Manage incoming technical support calls that have been escalated from Technical Sales Support I and II
• Specify product fit for use
• Review new applications and utilize independent judgment to determine the proper equipment to be sold to a customer; crossover competitor's products to Burkert
• Request product variations or forward on to Engineering for customization of products
• Create combinations such as Burkert standard accessories plus sensors, control SOV plus controller, or process valve plus accessory to sell to a customer as an assembly
• Request part numbers, assembly procedures and standards per ID number from Engineering
• Define parts for one-time orders to satisfy immediate or important customer demands from the existing US Portfolio
• Troubleshoot equipment problems and installations generally on the phone with customers
• Training others on product specifications – distributors, customers, and Burkert employees
• Perform discovery calls and go onsite to customers' locations with the ASM to capture and provide insight to technical constraints and needs
• Review, create and analyze CAD drawings
• Assist with the overseeing of Technical Sales Support I and II
• Build and deliver technical presentations, documents and demonstrations
• Provide post‑sales customer support on customer sites as needed
• Project management duties with the ASM and Systemhaus
• Other duties as assigned and required
• This job description indicates the general nature and level of work expected, and is not designed to cover and contain a comprehensive listing of activities, duties or responsibilities required by the employee. The employee may be asked to perform other duties as required

REQUIREMENTS

• 7+ years of customer service or inside experience, preferably in a manufacturing environment
• Bachelor degree in Engineering or equivalent experience preferred
• Proficient in Windows and Microsoft Office
• Proficient in SAP
• Proficient in CAD or other 3D model system
• Must have a deep understanding of Process Flow and System Integrations
• Up to 50% travel to trade shows, customers, distributors
• Strong customer focus and attention to detail
• Organized
• Self‑sufficient
• Strategic and independent thinker
• Day‑to‑day work activities are prioritized appropriately within work routines
• Excellent oral, written, presentation and communication skills
• Strategic communicator
• Full understanding of process and automation
• Knowledge of P&I
• Able to work closely within a team and contribute individually
• Ability to perform fine hand manipulation, such as keyboarding
• Ability to follow safety and process procedures
• Ability to sit performing computer and telephone work for up to 8 hours per day
• Ability to stand, walk, bend, lift up to 50 pounds for up to 5 hours per day

BURKERT CULTURE

Burkert USA Corp is a manufacturing and sales organization, family owned and established in the US in 1984. Burkert employees enjoy an inclusive environment that is open to ideas and innovation for a growing company with opportunities for development. Work‑life balance is considered a priority with a comprehensive benefits package in place to support your personal and professional life.