Technical Sales Support III – Solutions Sales Engineer

Burkert USA Corporation; Huntersville (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Burkert USA Corporation in Huntersville, North Carolina, is seeking a technical resource to support sales teams and distributors in delivering effective process control solutions. The ideal candidate will have a Bachelor's degree in Engineering and over 7 years of experience in customer service—preferably within a manufacturing context.

This role necessitates strong skills in technology and communication, a solid understanding of process integration, and the ability to work independently and strategically. A commitment to customer satisfaction and up to 50% travel are expected.

Qualifications

• 7+ years of customer service or inside experience in a manufacturing environment.
• Up to 50% travel to trade shows and customer locations.
• Ability to follow safety and process procedures.

Responsibilities

• Serve as the initial technical resource for internal sales teams and distributors.
• Train others on product specifications.
• Provide post-sales customer support on-site as needed.

Skills

Customer service experience

Windows and Microsoft Office

SAP proficiency

CAD or 3D modeling

Process Flow knowledge

Strong communication skills

Education

Bachelor's degree in Engineering

Job description

Where would you like to shape the success of your future career? At a worldwide leading manufacturer of process measuring and control technology? In a family-owned company that values its more than 3,700 employees in more than 30 countries and sees them all as individuals? In a team that breaks new ground with courage and passion? If you answered Yes three times, then it is time for us to make your acquaintance.

Responsibilities

• Serve as the initial technical resource for internal sales teams, distributors, and end users.
• Manage incoming technical support calls that have been escalated from Technical Sales Support I and II.
• Specify product fit for use.
• Review new applications and utilize independent judgment to determine the proper equipment to be sold to a customer; crossover competitor's products to Burkert.
• Request product variations or forward them to Engineering for customization of products.
• Create combinations such as Burkert standard accessories plus sensors, control SOV plus controller, or process valve plus accessory to sell to a customer as an assembly.
• Request part numbers, assembly procedures and standards per ID number from Engineering.
• Define parts for one-time orders to satisfy immediate or important customer demands from the existing US Portfolio.
• Troubleshoot equipment problems and installations generally on the phone with customers.
• Train others on product specifications—Distributors, Customers, and Burkert employees.
• Perform discovery calls and go onsite to customers' locations with the ASM to capture and provide insight to technical constraints and needs.
• Review, create and analyze CAD drawings.
• Assist with the oversight of Technical Sales Support I and II.
• Build and deliver technical presentations, documents and demonstrations.
• Provide post-sales customer support on customers' site as needed.
• Project management duties with the ASM and Systemhaus.
• Other duties as assigned and required.

*This job description indicates the general nature and level of work expected. It is not designed to cover and contain a comprehensive listing of activities, duties or responsibilities required by the employee. Employee may be asked to perform other duties as required.*

Qualifications

• 7+ years of customer service or inside experience preferably in a manufacturing environment.
• Bachelor degree in Engineering or equivalent experience preferred.
• Proficient in Windows and Microsoft Office.
• Proficient in SAP.
• Proficient in CAD or other 3D model system.
• Must have a deep understanding of Process Flow and System Integrations.
• Up to 50% travel to trade shows, customers, distributors.
• Strong customer focus and attention to detail.
• Organized.
• Self-sufficient.
• Strategic and independent thinker.
• Prioritize day-to-day work activities appropriately within work routines.
• Excellent oral, written, presentation and communication skills.
• Strategic communicator.
• Full understanding of process and automation.
• Knowledge of P&I.
• Able to work closely within a team and contribute individually.
• Ability to perform fine hand manipulation, such as keyboarding.
• Ability to follow safety and process procedures.
• Ability to sit performing computer and telephone work for up to 8 hours per day.
• Ability to stand, walk, bend and lift up to 50 pounds for up to 5 hours per day.

In return, we offer exciting and challenging responsibilities, diverse perspectives with a high degree of individual freedom, and a corporate culture that encourages you to use your own initiative. Curious? Then we look forward to receiving your application. Our products and systems are invisible and indispensable at the same time. Without knowing it, we all encounter valves, sensors, controllers and customized systems made by Burkert every day: from beer, juice or dairy products to cosmetics and medicine products. Anyone who gives free flow to ideas and always thinks that little bit further than others needs not only a great passion for innovation, but above all courage. This quality still characterizes our company today and makes our successes possible. Thanks to our financial independence, we can consistently pursue our strategic goals, even in uncertain times, and this creates a secure basis for the jobs in our company.