Technical Sales Specialist/Engineer

Standex; Maumee (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

GS Engineering, a division of Standex Engraving, seeks a Technical Sales Specialist to grow sales, forge new and positive customer relationships, and advance through performance and development. This full-time, salaried role offers opportunities for growth and advancement with successful performance and development.

You will lead customer programs, establish standards, manage project schedules, maintain SAP portal data, and coordinate cross-functional resources for tool trials and launches.

Qualifications

• Bachelor's degree in Engineering or equivalent hands-on experience.
• 2–4 years’ experience in technical customer service or customer-facing technical roles.
• 2+ years experience with thermoplastic forming, surface texturing, or decorative film integration processes (IMG or Male Vacuum forming) preferred.
• Proficiency with MS Project, MS Office, web-based apps and Slack; strong problem-solving skills.

Responsibilities

• Lead customer programs with a focus on exceeding expectations and delivering a best-in-class project experience.
• Establish and improve standards, processes, and best practices for customer experience.
• Manage and track project schedules, ensuring timely execution and proactive communication of approvals, risks, issues, and requirements.
• Maintain program tracking data in the SAP portal and other systems for real-time visibility.
• Coordinate cross-functional resources for tool trials, including shipments, process development, and addressing customer feedback.
• Support on-site tool launches and coordinate internal teams to ensure successful execution.
• Prepare quotes for service work and spare parts aligned with program requirements.
• Plan and support customer training on tools, processes, and maintenance.
• Define and maintain tool documentation, maintenance manuals, and spare parts lists to accompany each release.

Skills

Customer-facing

Project management

Vacuum forming knowledge

Cross-functional collaboration

Technical acumen

Education

Bachelor's degree in Engineering

Journeyman Model Maker / Tool Maker / Die Maker / Pattern Maker experience

Tools

MS Project

MS Office

Web-based applications

Slack

Troubleshooting

Job description

GS Engineering, a division of Standex Engraving, is seeking a Technical Sales Specialist to grow sales, forging new and positive customer relationships and outcomes. This is an exciting, full-time, salaried role offering opportunities for future growth and advancement with successful performance and development.

What You'll Do

• Lead customer programs with a strong focus on exceeding customer expectations and delivering a best-in-class project management experience.
• Establish, implement, and continuously improve standards, processes, and best practices to elevate the overall customer experience.
• Manage and track project schedules accurately, ensuring timely execution and proactive communication of approvals, risks, issues, and project requirements.
• Maintain and update program tracking data within the global customer portal and SAP to ensure accurate, real-time visibility.
• Support tool trials at GS by coordinating cross-functional resources, materials, part and tool shipments, process development activities, and by addressing customer feedback and concerns.
• Support customer tool launches in the field, including on-site launch support when required, and coordinating internal teams and resources to ensure successful execution.
• Prepare quotes for service work and spare parts in alignment with customer needs and program requirements.
• Plan, coordinate, and support customer training activities related to tools, processes, and maintenance.
• Define and maintain standards for tool documentation, maintenance manuals, and spare parts lists, and ensure all required documentation is delivered with each tool release.

What You'll Bring

• Bachelor's degree in Engineering or equivalent hands-on experience as a Journeyman Model Maker, Tool Maker, Die Maker, or Pattern Maker.
• 2-4 years’ experience in technical customer service or customer-facing technical roles is strongly preferred.
• 2+ years experience with thermoplastic forming, surface texturing, or decorative film integration processes (such as IMG or Male Vacuum forming) preferred

What We Value

• Demonstrated leadership capabilities with a collaborative, team-oriented approach.
• Strong technical acumen, including hands-on familiarity with vacuum forming processes, and the ability to quickly develop deep knowledge of company products, services, and systems.
• Continuous improvement mindset with a passion for challenging the status quo and enhancing processes and systems.

• Proven ability to perform effectively in high-pressure, fast-paced environments, with exceptional prioritization and time management skills.
• Proficiency with modern business and technical software, including Microsoft Project, Microsoft Office, web-based applications, chat platforms (e.g., Slack), and basic computer troubleshooting.
• Strategic and proactive thinker who anticipates needs, plans ahead, and equips teams with the tools and information required for success.
• High level of self-awareness, adaptability, and openness to new ideas and perspectives.Unique blend of analytical thinking, hands-on problem-solving ability, and a strong customer-service orientation.
• Strong advocate for both customers and internal teams, recognizing that personal success is directly tied to the success of others.
• Ability to work extended or non-standard hours, including weekends, as required by workload and project demands.
• Ability to sit, stand, and walk for extended periods of time.
• Ability to safely lift up to 50 pounds.
• Willingness and ability to travel up to 30% of the time internationally, including North America, Asia, and Europe.