Technical Sales Specialist

The Pond Guy; Armada (MI); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Short-term disability

Long-term disability

Critical illness insurance

Life insurance

Paid time off

Holiday pay

401(k) with match

Referral program

Training programs

Job summary

The Pond Guy in Armada, MI is seeking a Technical Sales Specialist to blend customer service with technical product knowledge. You will assist customers by phone, email, and chat, turning inquiries into sales while learning pond products you can proudly represent.

This full-time role offers a competitive base wage plus commissions and bonuses, with training provided. You'll work onsite at headquarters for the first year, with potential transition to hybrid or remote work after meeting

Qualifications

• 2–3 years of sales or customer service experience.
• Basic understanding of calculations, conversions & ratios.
• Excellent written and verbal communication with customers.
• Proficient in Word and Excel; able to multitask across systems.
• Familiarity with CRM software is a plus.
• Hands-on mindset; comfortable in an office setting.
• Technical background is a plus.

Responsibilities

• Assist customers with technical product questions, sales, and order-taking via phone, email, text, and chat.
• Turn objections into conversions by asking relevant questions to sell best solutions.
• Identify cross-selling and upselling opportunities to support customers' pond goals.
• Conduct outbound calls/emails to follow up on leads, quotes, or inquiries.
• Provide pond profiles, education, and product training resources to customers.
• Research to determine best product/solution for the customer.
• Manage customer information in CRM; log sales activities and follow-ups.
• Address issues related to products, shipping, or post-sales support.
• Analyze and review sales goals weekly, monthly, quarterly, and annually.
• Adapt to new sales tools and tech updates to improve the customer experience.
• Perform field work and occasional face-to-face retail sales for training purposes.
• Participate in ongoing sales and product training and demos.

Skills

Sales experience

Customer service

Written & verbal communication

Word & Excel proficiency

CRM software

Multitasking

Office environment

Technical background (plus)

Tools

CRM software

Job description

Job Overview

Are you a results-driven sales pro who thrives on clear goals—and gets rewarded when you crush them? Do you love seeing your performance metrics and knowing exactly where you stand? Would you enjoy helping dozens of customers every day find the perfect solution from a lineup of products you can be proud to stand behind? Are you looking for a company that values connection, growth, and transparency just as much as performance? If so, we’d love for you to join our Inside Sales team-known as Pond Techs-here at The Pond Guy!

Our Technical Sales Specialist role combines customer service and technical sales into a position that offers everything you’ve been looking for. It provides commissions and bonuses on top of a great base pay with no cold calling. Plus, you get the opportunity to coach and educate people on how to improve their ponds. Previous pond knowledge is not required— we will train you!

See the details of the position below.

Key Responsibilities

• Assist customers with technical product questions, sales, and order-taking via phone, email, text, and chat
• Turn objections into conversions by proactively asking relevant questions to sell the best solutions based on customer needs
• Identify opportunities for cross‑selling and upselling additional products or services that support the customer with their pond goals
• Conduct outbound calls and emails to follow up on leads, quotes, or past customer inquiries
• Provide pond profiles, customer education, and product training resources to customers to follow based on their individual pond needs
• Research, through multiple sources when needed, to determine the best product/solution for the customer
• Manage customer information in our Customer Relationship Management (CRM) software by lead tracking, logging sales activities, managing follow‑up tasks, and ensuring all interactions are entered into the system
• Address any issues or concerns customers have regarding products, shipping, or post‑sales support
• Analyze and review your metric sales goals on a weekly, monthly, quarterly, and annual basis to improve job performance
• Adapt to new sales tools and technology updates to streamline the customer experience and improve sales processes
• Perform field work and face‑to‑face retail sales support on occasion for training purposes
• Participate in ongoing sales training, product‑knowledge training, and product demos to support customers and improve sales techniques

Job Requirements

• 2–3 years of sales or customer service experience
• Basic understanding of mathematical calculations, conversions & ratios
• Ability to effectively communicate with customers while documenting relevant information regarding their interaction
• Excellent written and verbal communication skills
• Proficient computer knowledge in Word and Excel, and the ability to multitask within multiple software systems
• Hands‑on mindset with the ability to work in an office environment
• Technical background is a plus

This position requires manual dexterity for typing, sitting at a desk, and looking at a computer screen for long periods of time. In addition, portions of the training require you to shadow other departments that may require physical activity, including lifting 25–50 pounds and standing for long periods of time.

We need a Technical Sales Specialist who has a positive attitude, and the words “can’t” and “impossible” are not a part of your vocabulary. The capacity to switch quickly from one task to the next will be an important part of your success in this role. It is necessary to absorb and reference extensive information while providing outstanding customer service. This person should continually add value to the organization beyond their day‑to‑day tasks.

Availability

Our Technical Sales Specialist role is a full‑time, year‑round position located onsite at our headquarters, 15425 Chets Way, Armada, MI 48005. To ensure thorough onboarding and training, team members begin on‑site for the first year. Tribe members who achieve established performance milestones and demonstrate strong mastery of their responsibilities may be eligible to transition to a hybrid or remote schedule earlier than one year.

Shifts are typically 8 hours and fall between 9:45 a.m. and 6:15 p.m. (EST) Monday through Friday, 2 Saturdays per month*.

*Saturday hours are 8:45 a.m. – 4:15 p.m. (EST) during March through October. We are closed on Saturday from November through February.

Technical Sales Specialists are scheduled on the phones throughout the entirety of their shift.

This is a full-time position with a base hourly rate plus commissions. The average annual compensation is $60,000 to $75,000. Additional paid time off can be earned based on sales metrics.

Benefits include

• Blue Cross Blue Shield Healthcare
• Vision Insurance
• Short‑term Disability Insurance
• Long‑term Disability Insurance
• Critical Illness Insurance
• Life Insurance
• Paid Time Off
• Holiday pay effective immediately (8 holidays recognized)
• 401(k) with employer 4% match
• Employee referral program
• Additional Training Programs: Career Development and Department Shadows

The Pond Guy, Inc. is a growing company with over 160 employees. We manufacture pond, lake, and water garden supplies for customers in all 50 states, serving both wholesale and end‑users. We have customers with large ponds used for swimming, fishing, and ice skating, and customers with decorative water gardens containing Koi, waterfalls, and plants. Our mission is to help the world enjoy ponds by being passionate, knowledgeable, and providing innovative solutions.