Store Coordinator

The Pond Guy; Armada (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Healthcare benefits

Paid Time Off

401(k) with employer match

Employee referral program

Career development training

Job summary

The Pond Guy in Armada, Michigan is hiring a Store Coordinator to ensure quality customer service and efficient store operations. The position requires strong sales experience, excellent communication skills, and the ability to manage diverse responsibilities in a fast-paced environment. Full training will be provided for all necessary tasks related to pond management. The role is full-time, with a Monday to Friday schedule, and comes with competitive benefits including healthcare and a 401(k) plan.

Qualifications

• One year of face-to-face sales or customer service experience preferred.
• Technical background is a plus.
• Excellent written and verbal communication skills.

Responsibilities

• Ensure store open and close procedures are completed.
• Coordinate and/or perform maintenance and landscaping for the store front.
• Build lifetime relationships with customers.

Skills

Face-to-face sales or customer service experience

Basic mathematical calculations

Effective communication skills

Technical background

Written and verbal communication skills

Proficient in Word and Excel

Hands-on mindset

Job description

Are you customer focused and enjoy helping others? Do you find it exciting to meet new people and are an enthusiastic contributor to your team? Are you seeking a professional workplace with established processes? Are you looking for a stable, yet fast-paced dynamic environment where you’re treated like family and people care about one another?

If you answered yes to any of the questions above, then we need you as our Store Coordinator! See the details of the position below.

The Pond Guy /Airmax, Inc. is the leading manufacturer and distributor of pond, lake, and water garden products, including aeration systems, fountains, and water treatments to a nationwide network of end-users and Airmax dealers.

Watch now to learn more about The Pond Guy:https://qrcodes.pro/sIkmTV

Job Description

Our Store Coordinator is a critical contributor to providing our customers with quality service. Expect detailed training to achieve mastery of processes regarding our products and customer service procedures. There is a family dynamic at The Pond Guy that extends to the customer as we strive to give them the highest quality service possible.

Here are some examples of the actual work your day would include:

• Ensure store open and close procedures are completed
• Coordinate and/or perform maintenance and landscaping for the store front
• Complete daily store replenishment, as well as plant and fish orders for store stock
• Monitor the workflow of sales orders and resolve any issues in a timely manner
• Complete physical inventories as needed and weekly cycle counts – find root cause of issues and address
• Improve store efficiencies and procedures
• Handle regular product sales, questions and order taking via face‑to‑face, phone and email interactions
• Provide maintenance plans for customers to follow based on their individual pond needs
• Ask relevant questions to provide best solution for customer’s needs
• Use metric goals to improve job performance
• Build lifetime relationships with customers
• Verify sales report and case assets to report
• Support with shift coverage for all open hours of store are covered

Don’t know about ponds? That’s ok! You’ll be trained to be proficient in your job. We utilize an interactive combination of hands‑on and visual training to ensure everyone has a full understanding of The Pond Guy’s proactive approach to pond management.

Job Requirements

To be successful in this role, you need to have a certain amount of knowledge and skills:

• One year of face‑to‑face sales or customer service experience preferred
• Basic mathematic calculations, conversions & ratios
• Ability to effectively communicate with customers while documenting relevant information regarding their interaction
• Technical background is a plus
• Excellent written and verbal communication skills
• Proficient computer knowledge in Word and Excel
• Hands‑on mind set with ability to work in an office environment
• Ability to meet the standards of telecommuting (remote work) policy

Because this position involves a variety of tasks, the physical requirements for both in‑office and in‑field environments are necessary. This position requires manual dexterity for typing, sitting at a desk, and looking at a computer screen for long periods. This position also requires the ability to swim, perform repetitive motions for extended periods; demonstrate manual dexterity when working with small components; frequently bend, stoop, and stand for long durations; lift, lower, and carry packages typically weighing 25–50 lbs.; and handle packages up to 150 lbs. with assistance.

We need a Store Coordinator that has a positive attitude and the words “can’t” and “impossible” are not a part of your vocabulary. You'll have the ability to learn quickly and retain a large amount of information and offer exceptional customer service. This person should continually add value to the organization beyond their day‑to‑day tasks.

Availability

You must be available to work between 8:30 a.m. and 5 p.m., Monday‑Friday. This is a full‑time position with year‑round responsibilities.

Compensation

This is a full‑time hourly position with benefits. Benefits include:

• Blue Cross Blue Shield Healthcare
• Blue Cross Blue Shield Dental Insurance
• Blue Cross Blue Shield Vision Insurance
• Short‑term Disability Insurance
• Long‑term Disability Insurance
• Critical Illness Insurance
• Life Insurance
• Paid Time Off
• Holiday pay effective immediately (8 holidays recognized)
• 401(k) with employer 4% match and revenue sharing
• Employee referral program
• Additional Training Programs: Career Development and Department Shadows

Company Overview

TPG, Inc. is a growing company with over 160 employees. We are a manufacturing company for pond, lake and water garden supplies with customers in all 50 states servicing both wholesale and end‑users. We have customers with large ponds used for swimming, fishing and ice skating and customers with decorative water gardens containing Koi, waterfalls, and plants. Our mission is to help the world enjoy ponds by being passionate, knowledgeable and providing innovative solutions.

TPG, Inc. is not just a team, we’re a tribe. A tribe is more like a family and is ongoing. We have fun, pursue our goals, and help each other grow. Becoming part of TPG, Inc. means more than getting a job it’s a career move. We will give you the support you need to grow with us.

Company Divisions

TPG, Inc. encompasses a family of businesses to support customers in all pond aspects.

Airmax, Inc. – business‑to‑business and manufacturing. airmaxeco.com

The Pond Guy, Inc. – direct‑to‑consumer. thepondguy.com

The Pond Guy, Inc. – local services division. weknowponds.com

How To Apply For Position

Step 2: If selected for further review, you will receive a request to take a ten‑minute survey. Please complete the survey within three days of receipt.

Step 3: If selected for further review, you will be contacted for an interview.

The Pond Guy, Inc. prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug/toxins test and background check.

Candidates must be authorized to work in the United States. This position is not eligible for visa sponsorship.