Technical Sales Representative (TSR) - Nakuru Area

M-Gas Limited; Friendly (MD); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Technical Sales Representative, where you'll be at the forefront of customer acquisition and support for LPG gas services. This role involves onboarding new customers, ensuring their satisfaction, and providing exceptional service. You'll play a crucial role in managing customer accounts, resolving complaints, and ensuring safe handling of resources. With a focus on integrity and commitment to company goals, this position offers a chance to make a real impact in delivering clean cooking solutions through innovative smart meter technology. If you are passionate about sales and customer service, this opportunity is perfect for you.

Qualifications

• Minimum of 1 year experience in sales and customer support.
• Fluent in English and Kiswahili is required.

Responsibilities

• Sign up new customers for LPG gas services and provide training on smart meter usage.
• Resolve customer complaints and ensure safe handling of company resources.

Skills

Sales Experience

Customer Acquisition

Customer Support

Communication Skills

Problem Solving

Integrity

Interpersonal Skills

Education

Diploma/Degree in Sales or Related Field

Job description

The Technical Sales Representative (TSR) will play a key role in driving customer acquisition, retention, and satisfaction. The position involves signing up new customers for LPG gas services, onboarding them through proper vetting and training on smart meter usage, and providing exceptional customer support. The TSR will also be responsible for resolving customer complaints, and ensuring safe handling of company resources and products.

Key Responsibilities:

1. Responsible for signing up/enrolling new customers to use LPG gas and other accessories offered by the company in their houses, preferably in the kitchen area.
2. Verify customer identification by checking original documents. Call back on the telephone line to confirm the phone number.
3. Satisfactorily take the customer through the contract ahead of installation.
4. Request the customer to re-arrange the house in readiness for the cooking solution taking ventilation into consideration.
5. Ensure the customer/user is present at the time of installation.
6. Perform the task of signing up customers, installation, battery change and cylinder change as well as any other task as may be assigned by the team leader from time to time.
7. Responsible for giving honest feedback to operations on any consumer complaints.
8. Responsible for the safe keeping of the support resources provided by the company to ensure smooth operations in the field (Phones, PPEs, and Merchandise).
9. Responsible for effectively communicating to the customers on any information that will make the experience of the customer good.
10. Responsible for managing the delivery process as stipulated by the organization and use of the required technology.
11. Responsible for managing the route adherence to support operations optimization by guiding the logistics on the locations for the new customers.
12. In charge of the volume per sales area.
13. In charge of customer service by communicating correctly any messages intended to our customers.
14. Resolving customers' delivery concerns and escalating all matters to the responsible persons.
15. Plays a role in giving vital information to the organization around the competitors' activities.
16. Manages and maintains all the customers’ accounts in each area.
17. Responsible for taking care of the LPG gas Cylinders and the accessories on the vehicle (TUKs, Motor Bikes, Canters, etc.).
18. Responsible for replenishment of used LPG on time.
19. Responsible for efficient and timely delivery of the orders to the intended customers. Orders are categorized into Cylinders that are near depletion or new placements.
20. Responsible for managing the delivery process as stipulated by the organization and use of the required technology.
21. In charge of customer service by communicating correctly any messages intended to our customers.
22. Resolving customers' delivery concerns and escalating all matters to the responsible persons.
23. Providing feedback from the customer on any issues arising on time.

Requirements

1. Diploma/Degree in any sales or any related field.
2. Minimum of 1 year experience in sales, customer acquisition & support.

Key Capabilities:

1. Integrity, Honesty, Commitment to Company goals.
2. Individual initiative and good communication skills on the telephone and in-person.
3. Friendly and helpful interpersonal style.
4. Ability to stay calm when customers are stressed or upset.
5. Fluent in English and Kiswahili.

About Company

M-Gas Limited is an LPG provider that leverages on its smart meter technology to offer clean cooking solutions to households. It adopts a Pay-As-You-Go model to render last-mile delivery services to all its customers.