Technical Sales (Industrial Pump Division)

Speck Pumps-Pool Products, Inc.,; Jacksonville (FL); Hybrid; USD 48,000 - 64,000; Full time

Benefits offered by this job

Major Medical

Dental

Vision

Basic Life (company paid)

Voluntary Life

Short term disability

Long term disability (company Paid)

Seven paid holidays

Personal Time Off (PTO)

Job summary

Speck-Pumps USA in Jacksonville, FL seeks a Technical Customer Support Specialist for the Industrial Pumps division. You will handle technical inquiries, prepare quotations, process orders, and provide application support across the order lifecycle with engineering and operations.

Responsibilities include assisting engineers with OEM requirements, ensuring ERP accuracy in Syspro, and maintaining spare parts inventory while delivering timely customer satisfaction.

Qualifications

• High school diploma or GED and 2–3 years related experience.
• 3–5 years experience with small industrial centrifugal and peripheral turbine pumps.
• Ability to read product diagrams.
• Account management experience with OEM customers preferred.
• Intermediate proficiency in Microsoft Office Suite.
• Prior ERP experience; Syspro would be a plus.

Responsibilities

• Provide customer service support by responding to technical inquiries.
• Assist application engineers with OEM customer requirements.
• Prepare and deliver customer quotations using internal systems.
• Process customer orders accurately using ERP (Syspro preferred).
• Ensure smooth order flow from entry to delivery using document systems.
• Coordinate with internal teams and sister companies on orders.
• Maintain and monitor industrial spare parts inventory.
• Provide basic troubleshooting and technical guidance to customers.

Skills

Customer Service Orientation

Communication Skills

Technical Aptitude

Problem Solving

Organization

Time Management

Education

High school diploma or GED

Tools

Syspro

Microsoft Office

Job description

Job Title : Technical Sales
(Industrial Pump Division)

Job Location : Jacksonville, FL

Job Experience : 3-5 years working with small industrial centrifugal and peripheral turbine pumps

About Job :

The Technical Customer Support Specialist – Industrial Pumps is responsible for providing high-quality customer service and technical support throughout the order lifecycle. This role assists customers with product inquiries, order processing, and application support while working closely with engineering and operations to ensure accuracy, efficiency, and customer satisfaction.

Essential Functions:

• Provide customer service support by responding to technical inquiries regarding industrial pump products and applications
• Assist Application Engineers in understanding OEM customer requirements and recommending appropriate solutions
• Prepare and deliver customer quotations using internal systems
• Process customer orders accurately using ERP system (Syspro preferred)
• Ensure smooth order flow from entry through delivery using document management systems
• Communicate with internal teams and sister companies to coordinate order fulfillment
• Support customers throughout the order lifecycle to ensure satisfaction and timely resolution of issues
• Maintain and monitor industrial spare parts inventory
• Review incoming orders for accuracy and quality compliance
• Provide basic troubleshooting and technical guidance to customers as needed

Competencies:

• Customer Service Orientation
• Communication Skills
• Technical Aptitude
• Problem Solving and Analytical Skills
• Organization and Attention to Detail
• Time Management and Reliability

Job Requirements:

• High school diploma or GED diploma and two to three years of related experience and/or training, or equivalent combination of education and experience.

Preferred Education and Experience:

• 3- 5 years’ experience working with small industrial centrifugal and peripheral turbine pumps
• Ability to read product diagrams
• Portion of experience should be in account management of OEM customers.
• Intermediate proficiency in Microsoft Office Suite
• Previous experience with an ERP system. Syspro would be a plus.
• Strong communication, math and teamwork skills
• Customer Service experience
• PC Experience

Supervisory Responsibility:

This position has no supervisory responsibilities.

Work Environment:

This job operates in a professional office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday and varies for employees but is approximately 8 hours long with shifts between 8:30 am. to 5:00 pm.

The following benefits are offered:

• Major Medical – four different types of plans to choose from (80% of premiums covered by employer.
• Dental
• Vision
• Basic Life (company paid)
• Voluntary Life
• Short term disability
• Long term disability (company Paid)
• Seven paid holidays
• Personal Time Off (PTO)

Additional Eligibility Qualifications:

None required for this position.

Speck-Pumps USA is an Equal Opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expressions, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.