Technical Sales Engineer - Manufacturing Solutions

ADP, Inc.; Santa Fe Springs (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Vacation

Sick pay

Holiday pay

401(k) with company match

FSA

Life & Disability Insurance

Job summary

Steven Label is seeking a highly technical and customer-focused Sales Engineer to serve as the primary technical interface between customers, Business Development, Estimating, Engineering, Customer Service, and Manufacturing.

This role owns the resolution of technical questions, product challenges, specification reviews and manufacturing concerns, enabling Business Development to focus on new business acquisition.

Qualifications

• A high-school diploma or equivalent is required.
• A Bachelor’s degree in engineering, manufacturing, business or related field preferred.
• A minimum of 5 years manufacturing or engineering background, preferably in technical sales, applications engineering, manufacturing engineering, or similar
• Proven track record of positive customer-facing experience in a manufacturing setting
• A minimum of 2 years of project coordination and successful track record of managing from cradle to grave
• Previous ERP experience
• Experience in printing, labels, medical devices, overlays, membrane switches, folding cartons or regulated manufacturing preferred.
• Previous experience in an ISO 13485 or similar preferred but not required.
• Ability to read, speak, and understand English fluently.
• Ability to travel as needed to support business development on customer visits as needed (10% of time).

Responsibilities

• Serve as the primary technical contact for customers after business is awarded. Own technical inquiries through resolution. Lead troubleshooting activities, product reviews, specification clarification, and corrective action discussions. Manage customer expectations through proactive communication.
• Partner with Business Development on customer visits, presentations and technical reviews. Provide expertise during qualification opportunities and strategic account discussions.
• Act as the bridge between customers and internal operations. Work closely with Estimating to ensure accurate requirements and quotations. Support design-for-manufacture (DFM) discussions, manufacturability reviews, material selection, process capability assessments and product changes.
• Track technical projects, customer requests, engineering actions and open issues to closure. Lead cross-functional meetings and ensure alignment on deliverables, timelines and responsibilities.
• Maintain predictable and reliable attendance.
• Perform other duties as assigned.

Skills

Customer-facing

Project coordination

Communication

Education

High school diploma or equivalent

Bachelor’s degree in engineering or related field

Tools

ERP systems

Job description

Steven Label is seeking a highly technical and customer-focused Sales Engineer to serve as the primary technical interface between customers, Business Development, Estimating, Engineering, Customer Service, and Manufacturing.

This role owns the resolution of technical questions, product challenges, specification reviews and manufacturing concerns, enabling Business Development to focus on new business acquisition.