Technical Sales Engineer

ABC Financial Services; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

ABC Financial Services is seeking a dynamic individual to enhance client relationships through effective product demonstrations and client engagement strategies. The role is integral to maintaining customer satisfaction and fostering trust between potential clients and ABC's innovative financial solutions. You will contribute to the company's growth through effective communication and an understanding of client needs, all while operating in a vibrant, fast-paced environment that prioritizes team collaboration and client focus.

Benefits

Open PTO policy

Parental & Pawternity Leave

Medical/Dental/Vision coverage

Premium Calm App subscription

Qualifications

• Demonstrated ability to manage individual and engagement-wide scope of work.
• Excellent interpersonal and communication skills.
• Proven track record of interacting with senior management.

Responsibilities

• Establish and foster trusted-advisor relationships with potential clients.
• Assist sales executives in the defined Strategic Selling process.
• Ensure overall client satisfaction through successful service delivery.

Skills

Client relationship management

Organizational skills

Analytical skills

Communication skills

Problem-solving

Education

College degree highly recommended

Sales Engineering experience preferred

Job description

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It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Description

INTRODUCTION:

Drive departmental sales and collaboration through technical demonstrations of our software products. Promote a world-class customer experience and support the customer life cycle program as outlined. Cross-departmental cooperation and assistance in customer retention. This position is an integral part of ABC’s long-term relationship with its customers, and the efforts put forth by this individual will directly impact the value realized by the customer and the ultimate success of the relationship. In order to succeed in this position, this individual must have the passion and energy to work in a startup, entrepreneurial, and fast-paced environment.

WHAT YOU’LL DO:

• Establish and foster trusted-advisor relationships with potential clients to ensure they receive the highest quality demo and presentation of ABC’s products and services.
• Expert on ABC applications and promotes use of best practices and strategies for driving high usage and adoption of ABC applications.
• Assist the SAE’s and AE’s in following the defined Strategic Selling sales process and ensure that potential clients receive knowledge and understanding of ABC’s products and services.
• Train new sales team members on ABC products as needed.
• Manage client expectations effectively throughout the demo and sales process.
• Ensure overall client satisfaction through successful delivery of ABC services to new and potential clients.
• Understand potential and new client wants/needs and work with the product management team to suggest, design, and deliver product enhancements and solutions.
• Own and lead multiple, simultaneous customer engagements demonstrating ABC’s products and services.
• Provide business acumen for customers and strive to understand the business problem we are solving to best configure the solution and exceed customer expectations.
• Coordinate and attend meetings and events including the execution of details for logistics, packing, scheduling of shipments and booth services, software prep, demonstrations.
• Cultivate strategic partners and vendor relationships.
• Oversee and manage the hardware analysis/ordering function for the sales team.
• Document all sales activity in Salesforce.
• Own the transition of the relationship from Sales to Conversion/On-Boarding/Merchant Services to create a seamless sales transition/customer on-boarding process.
• Responsible for gathering and/or managing all on-board documents for the sales team.
• Independently evaluate options for resolving any issues with onboarding documents or transitioning accounts.
• Perform other duties as assigned by manager.
• Meet deadlines for providing expense reports.

WHAT YOU’LL NEED:

• Demonstrated ability to manage individual and engagement-wide scope of work
• Demonstrated client relationship and interpersonal skills
• Excellent organizational, analytical, and problem-solving skills
• Client-focused attitude -- a customer advocate
• Superior communication skills – must be excellent at listening to customer needs, understanding requirements, and identifying technical and operational solutions.
• Ability to lead client training, design and knowledge transfer sessions both remote and on-site
• Ability to make independent decisions and take calculated risks
• Ability to multi-task in a fast-paced environment
• A proven track record of meeting with senior management and executives as the subject matter expert
• High level knowledge of enterprise IT organizational, business, and technical environments
• Team player with solid communication and presentation skills
• Must be extremely detail-oriented and able to make sound decisions
• Excellent verbal and written communication skills
• Ability to problem solve using deductive reason skills in a timely manner
• Basic skills including but not limited to addition, multiplication and division of whole numbers, decimals and fractions
• Flexibility and adaptability to frequent change
• Ability to periodically lift 60 pounds
• Must be able to travel a minimum of 12 days per month
• Ability to drive a car and hold an unrestricted driver’s license
• May require the ability to travel domestically or internationally
• May need to be able to acquire a passport
• May frequently be required to stand, walk, use hands, reach, stoop, kneel or bend, talk, or hear

AND IT’S GREAT TO HAVE:

• College degree highly recommended- vast ABC and industry experience can be substituted
• Sales Engineering experience preferred
• Bi-lingual (Spanish) strongly preferred

WHAT’S IN IT FOR YOU:

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset

• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!

• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam

• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!

• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement

• Medical/Dental/Vision coverage

• EAP – we get you help when you need it. Period.

• Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16

• And more! – so many benefits we couldn’t even fit t hem all here!

We’re committed to diversity and passion, and encourage you to apply, even if you don’t tick all the listed skillsets!

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:
ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com

ABOUT ABC:

ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry, and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 31 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.
Founded in 1981, ABC helps over 24,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com).

#LI-REMOTE

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!