Technical Sales Engineer

Resilio; United States; Remote; USD 125,000 - 200,000; Full time

Job summary

Resilio is seeking a dynamic Sales Engineer / Technical Specialist to support pre-sales and post-sales activities. This remote position requires expertise in customer service, technical support, and product knowledge. Ideal candidates will have significant experience with various operating systems and a strong networking background, enabling them to assist customers effectively.

Benefits

401(k)

Paid time off

Employer-paid medical/Rx insurance

Flexible spending accounts

Telemedicine access

Employee assistance program

Qualifications

• Minimum of 3 years of experience in Sales Engineering or Technical Support role.
• Hands-on experience with Windows, Linux, macOS, and Android.
• Advanced understanding of storage systems and strong networking expertise.

Responsibilities

• Conduct customer product trials and deliver product training.
• Collaborate with the Customer Success team post-purchase.
• Represent Resilio at industry events and provide technical discussions.

Skills

Customer service orientation

Interpersonal skills

Networking expertise

Organizational skills

Project management skills

Job description

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Resilio is pushing the boundaries of global file systems, data orchestration, and intelligent data management for mid-market and large enterprises managing hybrid IT infrastructure.

We seek a dynamic and customer-focusedSales Engineer / Technical Specialistto join our team. In this role, you will support pre-sales and post-sales activities by delivering product trials, technical demonstrations, and training sessions. You will be critical in helping prospects and customers successfully deploy and use Resilio products.

What You’ll Do

• Conduct customer product trials, including use case discovery, installation, and production deployment via Zoom, Microsoft Teams, or similar platforms.
• Deliver product training and engage in technical discussions with existing customers.
• Collaborate with the Customer Success team to ensure a seamless transition post-purchase.
• Maintain up-to-date knowledge of Resilio products, operating systems, storage technologies, and networking concepts.
• Represent Resilio and demonstrate our products at industry trade shows and events.
• Advise prospects on best practices for software setup, network/server configuration, resource allocation, and ongoing operations.
• Clearly and accurately communicate ideas, technical processes, and information to diverse audiences.
• Contribute to the creation and maintenance of the Resilio product documentation.
• Perform other duties as assigned.

What You’ll Need

• Customer service-oriented and results-driven with strong interpersonal skills.
• Professional and timely interaction with stakeholders at all organizational levels.
• Minimum of 3 years of hands-on experience with Windows, Linux, macOS, and Android operating systems.
• Minimum of 3 years of experience supporting desktops, servers, laptops, and peripherals.
• At least 3 years in a Sales Engineering or Technical Support role.
• Advanced understanding of storage systems and related performance considerations.
• Strong networking expertise, including VPNs, subnet configuration, and firewalls (router configuration experience is a plus).
• Proficient with command-line tools.
• Strong organizational and project management skills with the ability to prioritize tasks and work independently.
• Willingness to expand technical skill set; experience or interest in supporting the sales cycle is a plus (additional compensation opportunities available for qualified candidates).

Location

The position is remote in the United States for candidates who are located on the West Coast.

The salary offered to a candidate may be influenced by various factors, including, but not limited to, the candidate’s relevant experience, education, and work location. In addition, this position is eligible for a 401(k) and paid time off.

We offer different types of employer-paid insurance, such as medical/Rx, vision, dental, life, and disability. Additionally, employees can access flexible spending accounts, telemedicine, and an employee assistance program.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Software Development

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