Technical Sales & Customer Support Specialist (Manufacturing)

Davenport Machine, Inc.; City of Rochester (NY); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

HSA

401(k) plan

Paid time off

Holidays

Job summary

Brinkman Products, Inc. in Rochester, NY is seeking a driven Sales & Customer Support Specialist for the CJWinter Thread Rolling Solutions Team.

You will handle quotations, order entry, and customer inquiries while coordinating with engineering, manufacturing, and sales to meet delivery expectations. Ideal candidates have 2–5 years in customer service or inside sales, strong mechanical aptitude, and experience with ERP/CRM systems.

Qualifications

• Associate degree, technical certification, business degree, or equivalent work experience preferred.
• 2-5 years of experience in customer service, inside sales, order entry, sales support, manufacturing, industrial distribution, or related environment.
• Experience supporting technical products and manufacturing customers is preferred.

Responsibilities

• Prepare quotations and process orders for thread rolling attachments, thread rolls, tooling, spare parts, and related products.
• Review customer drawings, specifications, and application information to ensure accurate quotations, order entry, and product selection.
• Serve as a primary customer contact for quotations, order status, lead times, shipping schedules, product availability, and basic technical inquiries.
• Coordinate with engineering, manufacturing, sales, and purchasing teams to ensure customer requirements, delivery dates, and product specifications are understood and executed.
• Work with shipping personnel and freight providers to coordinate domestic and international shipments, prepare documentation, and ensure on-time delivery.
• Support outside sales engineers by preparing quotations, technical documentation, proposals, and customer follow-up activities.
• Maintain accurate customer, quotation, and order information within CRM and ERP systems while tracking open quotes and supporting sales growth initiatives.
• Assist in resolving customer issues related to orders, shipments, delivery schedules, product specifications, and returns while maintaining high customer satisfaction.
• Support trade shows, customer visits, sales initiatives, and continuous improvement efforts that enhance customer service and operational efficiency.

Skills

Customer service

Inside sales

Order entry

Technical products

Manufacturing

Education

Associate degree

Technical certification

Business degree

Equivalent work experience

Tools

ERP systems

CRM software

MS Office

Job description

Brinkman Products, Inc. in Rochester, NY is seeking a driven Sales & Customer Support Specialist for the CJWinter Thread Rolling Solutions Team.

You will handle quotations, order entry, and customer inquiries while coordinating with engineering, manufacturing, and sales to meet delivery expectations. Ideal candidates have 2–5 years in customer service or inside sales, strong mechanical aptitude, and experience with ERP/CRM systems.