Sales & Customer Support Specialist

Davenport Machine, Inc.; City of Rochester (NY); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

HSA

401(k) plan

Paid time off

Holidays

Job summary

Brinkman Products, Inc. in Rochester, NY is seeking a driven Sales & Customer Support Specialist for the CJWinter Thread Rolling Solutions Team.

You will handle quotations, order entry, and customer inquiries while coordinating with engineering, manufacturing, and sales to meet delivery expectations. Ideal candidates have 2–5 years in customer service or inside sales, strong mechanical aptitude, and experience with ERP/CRM systems.

Qualifications

• Associate degree, technical certification, business degree, or equivalent work experience preferred.
• 2-5 years of experience in customer service, inside sales, order entry, sales support, manufacturing, industrial distribution, or related environment.
• Experience supporting technical products and manufacturing customers is preferred.

Responsibilities

• Prepare quotations and process orders for thread rolling attachments, thread rolls, tooling, spare parts, and related products.
• Review customer drawings, specifications, and application information to ensure accurate quotations, order entry, and product selection.
• Serve as a primary customer contact for quotations, order status, lead times, shipping schedules, product availability, and basic technical inquiries.
• Coordinate with engineering, manufacturing, sales, and purchasing teams to ensure customer requirements, delivery dates, and product specifications are understood and executed.
• Work with shipping personnel and freight providers to coordinate domestic and international shipments, prepare documentation, and ensure on-time delivery.
• Support outside sales engineers by preparing quotations, technical documentation, proposals, and customer follow-up activities.
• Maintain accurate customer, quotation, and order information within CRM and ERP systems while tracking open quotes and supporting sales growth initiatives.
• Assist in resolving customer issues related to orders, shipments, delivery schedules, product specifications, and returns while maintaining high customer satisfaction.
• Support trade shows, customer visits, sales initiatives, and continuous improvement efforts that enhance customer service and operational efficiency.

Skills

Customer service

Inside sales

Order entry

Technical products

Manufacturing

Education

Associate degree

Technical certification

Business degree

Equivalent work experience

Tools

ERP systems

CRM software

MS Office

Job description

Sales & Customer Support Specialist - Thread Rolling Solutions Team

Brinkman Products - CJWinter Division
Location: Rochester, NY
Job Type: Full-Time
Salary Range: $55,000 - $85,000 annually, based on experience

About Brinkman Products

Brinkman Products, Inc. is an industrial manufacturing company encompassing two specialized divisions: Davenport Machine and CJWinter. Together, we manufacture proprietary product lines including Davenport multi-spindle screw machines, thread rolling attachments, thread rolls, and precision tooling solutions serving manufacturers worldwide.

We are seeking a motivated and detail-oriented Sales & Customer Support Specialist to join our CJWinter Thread Rolling Solutions Team

This position is ideal for an individual with strong technical aptitude and a customer-focused mindset who enjoys working with manufacturing products, supporting customers, processing orders, and helping deliver practical solutions to real-world production challenges.

What You'll Do

As part of the Thread Rolling Solutions Team, you will help customers receive the right products, technical support, and timely service while supporting the sales and operational functions of the business.

Key Responsibilities

• Prepare quotations and process orders for thread rolling attachments, thread rolls, tooling, spare parts, and related products.
• Review customer drawings, specifications, and application information to ensure accurate quotations, order entry, and product selection.
• Serve as a primary customer contact for quotations, order status, lead times, shipping schedules, product availability, and basic technical inquiries.
• Coordinate closely with engineering, manufacturing, sales, and purchasing teams to ensure customer requirements, delivery dates, and product specifications are clearly understood and executed.
• Work with shipping personnel and freight providers to coordinate domestic and international shipments, prepare required documentation, and ensure on-time delivery of customer orders.
• Support outside sales engineers by preparing quotations, technical documentation, proposals, and customer follow-up activities.
• Maintain accurate customer, quotation, and order information within CRM and ERP systems while tracking open quotes and supporting sales growth initiatives.
• Assist in resolving customer issues related to orders, shipments, delivery schedules, product specifications, and returns while maintaining a high level of customer satisfaction.
• Support trade shows, customer visits, sales initiatives, and continuous improvement efforts that enhance customer service and operational efficiency.

What We're Looking For

Education & Experience

• Associate degree, technical certification, business degree, or equivalent work experience preferred.
• 2-5 years of experience in customer service, inside sales, order entry, sales support, manufacturing, industrial distribution, or a related environment.
• Experience supporting technical products and manufacturing customers is preferred.

Technical Qualifications

• Strong mechanical aptitude and interest in manufacturing products and processes.
• Ability to read and interpret basic engineering drawings and specifications preferred.
• Familiarity with machining, tooling, industrial equipment, fasteners, or manufacturing environments is a plus.
• Experience with ERP systems, CRM software, and Microsoft Office applications.
• Strong attention to detail and accuracy when preparing quotations, entering orders, and coordinating shipments.

Professional Skills

• Excellent communication and customer service skills.
• Strong organizational, multitasking, and time-management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Problem-solving mindset with a willingness to learn technical products and applications.
• Ability to work effectively with customers, freight providers, and cross-functional teams.
• Positive attitude and commitment to delivering an exceptional customer experience.

Why This Role Appeals to Candidates

Customer Impact

Play a direct role in supporting customers and ensuring a positive experience from quotation through delivery.

Technical Exposure

Learn about advanced manufacturing processes, precision tooling, and thread rolling technology without requiring an engineering degree.

Career Growth

Develop expertise in industrial products, inside sales, customer support, manufacturing operations, and international business.

Variety

Work with customers, products, and applications across a wide range of industries while coordinating sales, operations, and logistics activities.

Team Environment

Collaborate with experienced sales, engineering, manufacturing, and customer support professionals in a highly supportive environment.

Stability

Join a well-established manufacturing company with proprietary products and a strong reputation in the industry.

Benefits & Compensation

• Competitive salary based on experience
• Industry-leading medical, dental, and vision insurance
• Employer-funded Health Savings Account (HSA)
• 401(k) retirement plan with company matching contributions
• Generous paid time off plus 10 paid holidays annually
• Professional development and training opportunities
• Collaborative, team-oriented culture that promotes continuous learning and growth

EOE, including disability/vets.

Salary: $55000.00 - $85000.00 per year