Technical Sales Coordinator: Customer Solutions

GAL MANUFACTURING COMPANY LLC

New York (NY)

On-site

USD 65,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

HSA

Employee Assistance Program

Plum Benefits

Job summary

Vantage Elevation, LLC in Bronx, NY is seeking a Sales Engineer Coordinator to support customers and internal teams. You will learn products, prepare quotes, and help ensure accurate orders across the U.S. and international markets.

The role requires an associate or bachelor’s degree and 2+ years in customer service or technical sales. Strong communication, team collaboration, and proficiency with MS Office and sales systems are essential.

Qualifications

Associated Degree required; Bachelor’s in Business, Technical Studies, or related field preferred.
2+ years of experience in customer service, technical sales support, inside sales, estimating, project coordination, or related role in manufacturing, industrial, or engineering environment preferred.
Experience in elevator or automotive field preferred.
Strong mechanical aptitude with ability to interpret technical information, product specifications, drawings, and customer requirements.
Proficiency in MS Office Suite including Word, Excel, PowerPoint and Outlook; experience with ERP, CRM, or Salesforce systems is preferred.
Proven ability to build positive relationships, operate in a team environment, and deliver outstanding customer service while managing challenging situations with professionalism.

Responsibilities

Prepare accurate quotations and sales orders for customers across the United States and international markets, ensuring timely processing and attention to detail.
Serve as a primary point of contact for customers via phone and email, responding to inquiries regarding products, pricing, order status, lead times, and technical information.
Review and interpret customer requirements, specifications, and drawings to identify the appropriate products, components, and solutions.
Collaborate with Engineering, Manufacturing, Purchasing, Technical Support, and other internal departments to resolve customer inquiries and ensure accurate order fulfillment.
Assist customers in identifying replacement parts, compatible products, and system solutions by utilizing technical documentation, product knowledge, and internal resources.
Investigate and resolve customer issues involving shortages, damaged shipments, incorrect parts, warranty concerns, or order discrepancies. Document customer interactions and case resolutions using Salesforce CRM.
Monitor active orders and provide proactive updates to customers regarding production schedules, shipping status, and any potential delays.
Operate with limited supervision and perform additional duties and special projects as assigned to support departmental and organizational objectives.