Technical Sales and Support Engineer

Proteus Industries Inc.; Mountain View (CA); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k plan

Profit sharing

Job summary

Proteus Industries Inc. is a leading liquid flow meter manufacturer serving semiconductor equipment, automotive, and other industrial customers.

This role focuses on WeldSaver product line for automotive robotic welding, delivering technical support, configurations, and problem solving for global customers. The engineer will troubleshoot electrical, mechanical, automation, and networking issues, train customers, and capture requirements to drive product development and sales opportunities.

Qualifications

• Engineering degree or equivalent training in hardware/firmware/networking.
• Customer-facing experience in technical support, applications engineering, or technical sales.
• Knowledge of electrical and mechanical systems, PLCs, industrial automation, OEM sensors, and industrial networking.
• Experience with industrial communication protocols including EtherNet/IP, PROFINET, EtherCAT, IO-Link, Modbus, and related protocols.
• Familiarity with Rockwell/Allen-Bradley, Siemens, or similar automation platforms.
• Strong troubleshooting, communication, presentation, and customer-training skills.

Responsibilities

• Product selection, configuration, application, and troubleshooting.
• Technical customer support and training.
• Diagnosing electrical, mechanical, automation, networking, and application-related issues.
• Supporting new product development and sales opportunities by capturing customer requirements.
• Working cross-departments with Customer Service, Engineering, Production, Purchasing, and QA to support our customers.
• Supporting product-related RMA investigations.
• Developing technical presentations, application notes, training materials, and other customer-support documentation.

Skills

Electrical systems

Mechanical systems

Industrial networking

EtherNet/IP

PROFINET

EtherCAT

IO-Link

Modbus

Rockwell Automation

Siemens

Technical sales

Customer support

Presentation skills

Cross-functional collaboration

Education

Engineering degree

Tools

Rockwell Automation

Siemens

Job description

We’re hiring a Technical Sales & Support Engineer at Proteus Industries Inc.

If you enjoy solving industrial technical hardware-firmware-networking problems, working directly with customers, and applying industrial automation expertise to real-world applications, we’d like to hear from you.

Proteus Industries is a liquid flow meter manufacturer. Our products are widely used by semiconductor equipment, automotive, and other industrial customers.

This customer-facing position will primarily support our WeldSaver fluid flow measurement product line for automotive robotic welding, working with customers, sales representatives, and distributors worldwide.

Key responsibilities include:

• Product selection, configuration, application, and troubleshooting
• Technical customer support and training
• Diagnosing electrical, mechanical, automation, networking, and application-related issues
• Supporting new product development and sales opportunities by capturing customer requirements
• Working cross-departments with Customer Service, Engineering, Production, Purchasing, and QA to support our customers
• Supporting product-related RMA investigations
• Developing technical presentations, application notes, training materials, and other customer-support documentation
• An engineering degree or equivalent technical/military training experienced in hardware/firmware/networking
• Customer-facing experience in technical support, applications engineering, or technical sales
• Knowledge of electrical and mechanical systems, PLCs, industrial automation, OEM sensors, and industrial networking
• Experience with industrial communication protocols including EtherNet/IP, PROFINET, EtherCAT, IO-Link, Modbus, and related protocols
• Familiarity with Rockwell/Allen-Bradley, Siemens, or similar industrial automation platforms
• Strong troubleshooting, communication, presentation, and customer-training skills
• The ability to work effectively with cross-functional teams and customers worldwide

Experience with automotive robotic welding is a plus.

This position requires domestic and international travel, which may reach 10 - 20%. Candidates must be able to maintain the appropriate passport and documentation required for international travel.You must live within commuting distance of Mountain View, CA.

Proteus offers stable employment with a full benefit package including medical and dental insurance, a 401k plan and profit sharing. We expect the starting annual salary to be in the $115K to $125Krange.

Learn more about us at www.proteusind.com.