Technical Sales Account Manager

Spirit Electronics, LLC; Phoenix (AZ); On-site; USD 65,000 - 110,000; Full time

Job summary

Spirit Electronics, LLC is seeking a technically adept professional in Phoenix to support sales engineering, RFQ review, and data-driven decision making. You will read complex BOMs and datasheets, interpret quality clauses, and ensure aerospace-grade compliance throughout the quoting process.

Responsibilities include cross-functional collaboration with Engineering, Quality, Purchasing, and Lab Operations, supporting audits, and maintaining clear technical documentation to enable successful

Qualifications

• 3+ years in technical support or technical sales engineering.
• Bachelor’s degree in electrical engineering or equivalent.
• Ability to read engineering drawings, datasheets, BOMs.
• Knowledge of MIL-STD specs and testing requirements.
• Strong analytical and research capabilities.
• Excellent communication and collaboration with stakeholders.
• Experience with ERP/CRM systems and export controls ITAR/EAR.
• Flexible to manage priorities and occasional after-hours work.

Responsibilities

• Conduct comprehensive data review to achieve complete data comprehension.
• Review RFQ packages and quality clauses for compliance.
• Analyze BOMs and datasheets to ensure sourcing accuracy.
• Provide technical sales support and risk assessments during quoting.
• Coordinate with Engineering, Quality, Purchasing, and Lab Ops.
• Prepare technical documentation and support audits.
• Serve as primary contact for customers on technical specifications.
• Document interactions in ERP/CRM and ensure timely resolutions.

Skills

Analytical thinking

Communication

Technical reading

Stakeholder collaboration

Education

Bachelor's degree in Electrical Engineering

Job description

Description

Essential Job Functions

Technical Sales, RFQ, & Data Comprehension

• Comprehensive Data Review: Conduct thorough research and read through dense technical documents to achieve complete data comprehension on all incoming project requests.
• RFQ & Quality Clause Analysis: Review, interpret, and audit specific quality clauses, compliance mandates, and technical specs embedded within customer work orders and RFQ packages.
• BOM & Datasheet Mastery: Read, analyze, and cross-reference complex Bills of Materials (BOMs) and component datasheets to ensure exact component alignment, sourcing accuracy, and compliance with aerospace standards.
• Technical Sales Enablement: Serve as a core asset to the Technical Sales team by providing detailed product information, technical clarifications, and risk assessments during the quoting process.

Project Lifecycle & Stakeholder Management

• End-to-End Lifecycle Understanding: Develop and maintain a thorough understanding of everything that goes into the entire lifecycle of a project—from initial RFQ assessment and compliance validation through testing, assembly, and final delivery.
• Cross-Functional Collaboration: Act as a central communication bridge, coordinating seamlessly with internal key stakeholders (Engineering, Quality, Purchasing, and Lab Operations) to align capabilities with customer expectations and resolve complex technical issues.
• Audits & Documentation: Support customer audits and site visits by preparing technical documentation, testing reports, and application notes, actively participating in technical discussions.

Customer Support & Account Maintenance

• Primary Contact: Serve as the primary technical support contact for customers, addressing inquiries related to engineering product and service specifications, capabilities, and applications.
• Issue Tracking & Resolution: Document and track all customer interactions, technical inquiries, and resolution steps in the ERP/CRM system, following up on open issues to ensure timely resolution.
• Process Improvement: Help identify common technical issues, contributing to the development of standardized technical support procedures, solutions, and preventive measures.

Requirements

• Experience: 3+ years of technical support, inside sales engineering, or contract review experience, preferably within the electronics or aerospace and defense industry.
• Education: Bachelor’s degree in electrical engineering, or related field preferred or demonstrated equivalent knowledge through direct work experience.
• Technical Literacy: Proven ability to read and interpret engineering drawings, schematic diagrams, component datasheets, and complex BOMs.
• Industry Knowledge: Strong understanding of microelectronics, semiconductors, EEE components, MIL-STD specifications, and testing requirements.
• Analytical & Research Skills: Exceptional attention to detail with a demonstrated ability to read through complex quality systems, defense industry standards, and regulatory clauses.
• Communication & Collaboration: Excellent customer service and verbal/written communication skills, with a track record of successfully managing relationships with internal key stakeholders and clients.
• Systems & Compliance: Familiarity with ERP/CRM systems, technical documentation tools, and a solid understanding of export compliance regulations (ITAR/EAR) and procedures.
• Flexibility: Ability to manage multiple priorities, respond effectively to urgent customer needs, and occasionally work outside regular business hours to meet critical deadlines.