Customer Service Representative

Deltarf; Beverly (MA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive salary and benefits

Growth opportunities

Mission-driven culture

Defense/aerospace projects

Job summary

Delta Electronics is seeking a Customer Service Representative to manage inquiries, orders, and support requests for commercial and military/aerospace clients. You will coordinate with engineering, production, and logistics to ensure timely fulfillment and accurate documentation in a regulated environment.

The role requires 2+ years in customer service, familiarity with ERP systems, and strong communication skills. ITAR knowledge and U.S. citizenship are a plus; a related degree is preferred.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 2+ years of customer service experience, preferably in manufacturing or defense/aerospace sectors.
• Familiarity with ERP systems (e.g., SAP, Oracle, or similar) and Microsoft Office Suite.
• Strong communication skills, both written and verbal.
• Ability to manage multiple priorities and work under pressure.
• Detail-oriented with a commitment to accuracy and compliance.
• Knowledge of military/aerospace industry standards and terminology (ITAR, EAR, DFARS, AS9100, ISO 9001, MIL-STDs) is a plus.
• U.S. citizenship required due to ITAR regulations.

Responsibilities

• Serve as the primary point of contact for commercial or military and aerospace clients, managing inquiries, orders, and support requests
• Proficiency in handling RFQs, RFPs, and contract review processes for defense/aerospace clients
• Process customer orders, quotes, and returns with accuracy and efficiency using ERP systems
• Coordinate with internal departments (engineering, production, logistics) to ensure timely fulfillment of customer requirements
• Monitor order status and proactively communicate updates, delays, or changes to customers
• Maintain detailed records of customer interactions, transactions, and feedback
• Assist in resolving issues related to product quality, delivery, or documentation
• Support sales team with customer data, reporting, and follow-up activities
• Contribute to continuous improvement initiatives to enhance customer satisfaction and operational efficiency

Skills

Communication skills

Attention to detail

Multi-tasking

Education

High school diploma or equivalent (assoc./bachelor's preferred)

Tools

ERP systems (SAP/Oracle)

Microsoft Office Suite

Job description

Description

Delta Electronics is a leading global provider of radio frequency (RF) and microwave connectors, cable assemblies and components. For over 60 years, we have been designing and manufacturing high-quality, precision-engineered interconnect solutions for a wide range of industries, including aerospace & defense, telecommunications, test & measurement, and medical. We are committed to providing our customers with exceptional service, innovative products, and quick turnarounds while fostering a culture of collaboration and continuous improvement.

Job Description:

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at a leading manufacturing company specializing in products and solutions for the industries we serve. This role is critical in maintaining strong relationships with our clients, ensuring timely and accurate communication, and supporting the delivery of high-performance solutions in a fast-paced, regulated environment.

Responsibilities:

• Serve as the primary point of contact for commercial or military and aerospace clients, managing inquiries, orders, and support requests
• Proficiency in handling RFQs, RFPs, and contract review processes for defense/aerospace clients
• Process customer orders, quotes, and returns with accuracy and efficiency using ERP systems
• Coordinate with internal departments (engineering, production, logistics) to ensure timely fulfillment of customer requirements
• Monitor order status and proactively communicate updates, delays, or changes to customers
• Maintain detailed records of customer interactions, transactions, and feedback
• Assist in resolving issues related to product quality, delivery, or documentation
• Support sales team with customer data, reporting, and follow-up activities
• Contribute to continuous improvement initiatives to enhance customer satisfaction and operational efficiency

Requirements

Qualifications:

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 2+ years of customer service experience, preferably in manufacturing or defense/aerospace sectors
• Familiarity with ERP systems (e.g., SAP, Oracle, or similar) and Microsoft Office Suite
• Strong communication skills, both written and verbal
• Ability to manage multiple priorities and work under pressure
• Detail-oriented with a commitment to accuracy and compliance
• Knowledge of military/aerospace industry standards and terminology is a plus i.e., ITAR, EAR, DFARS, AS9100 and ISO 9001, MIL-STDs, and aerospace documentation protocols
• U.S. citizenship required due to ITAR regulations

What We Offer

• Competitive salary and benefits package
• Opportunities for professional growth and development
• A mission-driven culture focused on innovation, quality, and service
• The chance to contribute to projects that support national defense and aerospace advancement