Technical SaaS Customer Success Engineer

City Hive Inc.; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

City Hive Inc. is looking for a Customer Success Associate in New York to combine technical skills with customer service in supporting our SaaS platform. You will ensure our clients maximize value through troubleshooting support, technical guidance, and strategic platform adoption.

The role requires a technical background, experience in e-commerce, and a passion for customer success. Join us to help reshape the beverage alcohol industry with innovative technology solutions.

Qualifications

• 1-2 years of experience in SaaS implementation or technical customer support.
• Knowledge of e-commerce concepts and online retail operations.
• Ability to understand technical logs and troubleshoot common issues.

Responsibilities

• Serve as the technical point of contact for assigned customers.
• Conduct technical onboarding and implementation sessions.
• Analyze customer platform usage data to optimize performance.

Skills

Technical customer support

E-commerce platforms

CRM platforms

Data analysis tools

Technical documentation

Education

Relevant technical background through education or experience

Tools

API integration tools

AI tools such as ChatGPT

Job description

City Hive Inc. is looking for a Customer Success Associate in New York to combine technical skills with customer service in supporting our SaaS platform. You will ensure our clients maximize value through troubleshooting support, technical guidance, and strategic platform adoption.

The role requires a technical background, experience in e-commerce, and a passion for customer success. Join us to help reshape the beverage alcohol industry with innovative technology solutions.