Technical Representative

Wilsonart International; Temple (TX); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision benefits

Company disability insurance

Tuition reimbursement

Paid vacation

Job summary

Wilsonart in Temple, Texas has an opening for a Technical & Fabrication Representative. The role involves advising, facilitating, and training on quality and fabrication processes at all levels, both inside and outside the organization.

Requires experience in fabricating surfacing products and proficiency with CAD/software. The position supports continuous improvement, operational excellence, and customer-facing activities, including seminars and plant tours, while coordinating with clients and

Qualifications

• Bachelor's degree or equivalent in a related field.
• Experience with fabrication of surfacing products is preferred.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Facilitate customer claims process from start to finish with stakeholders.
• Fabricate Wilsonart products (laminate, solid surface, quartz) for multiple departments.
• Apply Lean, Six Sigma, and problem-solving tools to support OPEX and sustainability initiatives.
• Lead in fast-paced environments with teamwork and leadership.
• Operate/maintain cabinet shop equipment (CNC Router, saws, edge bander, sander).
• Provide technical assistance and field evaluations for Wilsonart products.

Skills

OPEX methodologies

Lean/Six Sigma

Public speaking

MS Office

AutoCAD

SolidWorks

Microvellum

CNC Router operation

Teamwork

Problem solving

Education

Bachelor's degree in construction management/engineering/related field

Tools

AutoCAD

SolidWorks

Microvellum

Job description

Win at WilsonartAt Wilsonart, we don’t just make surfaces—we build careers. When you join our team, you become part of something bigger: a company driven by innovation, grounded in values, and powered by people who care.You’ll be surrounded by teammates who take pride in their work and look out for one another. You’ll have the chance to learn, grow and make a real impact. And you’ll be part of a company that believes winning means helping you succeed at work and in life.Here, you’ll win with:Support that keeps you wellMedical, dental, and life insuranceCompany-paid short- and long-term disabilityFSAs and dependent care optionsVision and legal benefitsGym discounts and wellness clinicsTuition reimbursement—for you and your dependentsOpportunities to growClear paths to promotion and internal mobilityTraining, coaching, and mentorshipDevelopment programs to support your goalsTime for what mattersPaid vacation and holidays in your first yearA culture that respects work-life balanceJob Description:Wilsonart in Temple, Texas has an opening for Technical & FabricationRepresentativeThe Temple Technical Services department currently has an opening for a Technical & Fabrication Representative. The Technical & Fabrication Representative provides advice, facilitation, and training on the development, administration, and technical aspects of the company’s quality processes and product fabrication processes at all levels within the organization and outside of the organization. Has product expertise or specialty in some or all aspects of the quality field and carpentry/fabrication field. Is at the forefront of keeping abreast of changes in the field. Must have experience in the fabrication of surfacing products. Performs other tasks as required.ESSENTIAL DUTIES AND RESPONSIBILITIESFacilitates customer claims (Part A & B) process from start to finish while working with customers, company field representatives, manufacturing and technical service representatives.Fabricate Wilsonart products (laminate, solid surface, quartz, decorative edges, decorative metals, etc.) for Marketing, Fabricator University, BETA installs, and other departments as needed.Proficient in Operational Excellence methodologies and tools (root cause analysis, structured problem solving, and mistake-proofing concepts) to be able to participate in activities that support Wilsonart’s strategic OPEX and Sustainability initiatives.Participates in various work environments where “problem-solving, teamwork, and leadership are critical to obtaining essential results in the ongoing improvement within the organization.Ability to run and maintain cabinet shop equipment including CNC Router, Saws, Edge Bander, Sander, etc.Experience using and read AutoCAD, SolidWorks, Microvellem, or similar software, required.Provides technical assistance to internal/external customers by resolving complaints, negotiating claims, and performing field evaluations for all Wilsonart Products.Directs and advises special test procedures to analyze components and physical properties of materials from customer complaints.Facilitates presentations/seminars for field presentations, in-house presentations, and webinars and conducts tours of facilities for visiting customers.Acts as a liaison between customers and manufacturing/distribution. An ability to work with Clients, Contractors, Architects, and Suppliers is vital.KNOWLEDGE, SKILLS AND ABILITIES:Organized, responsible, enthusiastic, and timely with a strong work ethic is mandatory.Proficient in MS Office including Outlook, Word, and Excel. Skill in utilizing spreadsheets, word processors, and databases.Knowledge of Operational Excellence methodologies and tools (Lean, Six Sigma, Kaizen, 5S, RCA, PSP, etc.) in order to improve company culture and performance.Skill in public speaking.Knowledge of the manufacturing process.Product/technical knowledge of all products marketed.Ability to work in a fast-paced team environment while maintaining standards in quality and craftsmanship a must.Ability to manage multiple projects in a fast-paced environment with a high level of accuracy. Time management skills and a team player.Ability to carry out tasks completely, efficiently, and on time.Ability to analyze problems and develop solutions.Ability to travel.Skill in technical writing and verbal communication skills.Knowledge of tools and equipment related to the industry.Knowledge of chemical and physical principles.Skill in mathematics and technical writing.Forklift experience preferred.EDUCATION: Bachelor's degree in construction management, construction engineering technology, or a related field or Bachelor’s degree in Science, Manufacturing Technology, Business Administration, or a closely related field. An equivalent combination of education and experience will be accepted in place of a degree.PHYSICAL REQUIREMENTS: Continuously stand/walk or lift/handle/carry material or equipment of moderate weight (20-50lbs) Examples: Nurses, LVNs and physical therapistsENVIRONMENT: Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature extremes, loud noises and bright lights. Examples: mail clerks, material handlers and food service workersWe’re looking for people who are ready to learn, ready to lead and ready to make a difference. If that sounds like you, you can win at Wilsonart.Wilsonart is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.