Technical Relationship Manager

City of Philadelphia; Philadelphia (Philadelphia County); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Comprehensive health coverage

Paid vacation and sick leave

Generous retirement savings options

Job summary

The City of Philadelphia seeks an IT Liaison to facilitate departmental IT interactions. Responsibilities include understanding operational needs, translating them into clear summaries, and documenting communications.

Qualified candidates should hold a Bachelor’s degree and possess 3–5 years of relevant experience. The salary ranges from $90,000 to $100,000, with comprehensive health coverage and paid leave.

Qualifications

• Minimum of 3–5 years of experience in a relevant field.
• Experience in public-sector or enterprise IT environments preferred.

Responsibilities

• Maintain ongoing working relationships with departmental IT managers and stakeholders.
• Facilitate structured intake sessions to understand operational needs.
• Prepare documentation for both technical and non-technical audiences.

Skills

Strong interpersonal and relationship-building skills

Ability to communicate complex technical information clearly

Strong organizational skills and attention to detail

Education

Bachelor’s degree in Information Technology, Business Administration, Public Administration or related field

Job description

Job Description

Essential Functions

• Maintain ongoing working relationships with departmental IT managers, business leaders, and key stakeholders.
• Facilitate structured intake and discovery sessions to understand operational and technical needs, desired outcomes, and constraints.
• Translate departmental needs into clear intake summaries, problem statements, and solution pathways.
• Ensure departments review available OIT products, services, and reusable solutions prior to initiating new build or buy efforts.
• Identify opportunities to reuse existing OIT or in-house solutions to reduce duplication and improve efficiency.
• Coordinate departmental participation in pilots and support adoption following launch.
• Track relationship health indicators, risks, open issues, and follow-up commitments, ensuring timely resolution.
• Prepare written communications, status updates, and documentation for both technical and non-technical audiences.
• Participate in program-wide processes, documentation standards, and continuous improvement efforts.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Information Technology, Business Administration, Public Administration, or a related field, or equivalent experience.
• Minimum of 3–5 years of experience

Competencies, Knowledge, Skills, and Abilities

• Strong interpersonal and relationship-building skills.
• Ability to analyze business processes and articulate technical needs clearly.
• Ability to communicate complex technical information in plain language.
• Experience working across organizational boundaries with multiple stakeholders.
• Strong organizational skills, attention to detail, and follow-through.

Preferred

• Experience in public-sector or enterprise IT environments.
• Familiarity with shared services, service catalogs, or technology intake processes.

Additional Information

Salary: $90,000-$100,000

Salary cannot exceed 100,000

We offer Comprehensive health coverage for employees and their eligible dependents

Our wellness program offers eligibility into the discounted medical plan

Employees receive paid vacation, sick leave, and holidays

Generous retirement savings options are available

* The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [e-mail]. For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx