Technical Records Specialist 2

IdahoPTV; Boise (ID); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Vacation and sick leave

State retirement system

401K

Job summary

The Idaho Department of Parks and Recreation in Boise is seeking a Technical Records Specialist 2 to support the Registration/Reservation Team at the Headquarters Office. This role focuses on resolving complex issues, guiding registration activities, and training staff across Idaho.

You will work with internal staff and external partners to keep processes moving, handle customer inquiries, and contribute to ongoing program improvements, while taking ownership of assigned tasks and maintaining

Qualifications

• One year of work experience monitoring record systems to identify and correct errors.
• One year of work experience interpreting, explaining, and applying laws and policies for complex programs.
• One year of work experience analyzing information and researching sources to resolve issues.
• One year of work experience dealing with diverse individuals in stressful situations.
• One year of work experience composing and proofreading business correspondence.
• One year of work experience entering and retrieving data in computerized record systems.

Responsibilities

• Perform complex and difficult program support functions for multiple or highly specialized programs including providing training and monitoring multiple data sources.
• Engage in collections of receivables using telephone and correspondence.
• Provide solutions outside existing policies and procedures when needed.
• Demonstrate problem solving and negotiation skills with authority to act on decisions.
• Serve as a program expert and provide guidance on complex rules and regulations to staff and external customers.
• Maintain frequent contact with internal and external customers and use good public relations skills.
• Operate with independence and discretion in applying policies and procedures.
• Maintain extensive knowledge of department programs and objectives.
• Maintain extensive knowledge of office functions and management.

Skills

Monitoring systems

Policy interpretation

Problem solving

Communication

Data entry

Research

Education

Experience with federal/state programs

Word processing 40 wpm+

Tools

Microsoft Word

Job description

USA:ID:Boise | Records Management | Full Time

22.00 - 22.00 USD per hour

Description

Are you passionate about Idaho’s great outdoors and dedicated to public service? Join Our Team as a Technical Records Specialist 2 at the Idaho Department of Parks & Recreation’s Headquarters Office in Boise!

Based out of the Idaho Parks and Recreation’s Headquarters office in Boise, this position is a key part of the Registration/Reservation (R&R) Team, supporting staff, vendors, customers, and program operations throughout Idaho.

In this role, you will become a knowledgeable resource for the R&R programs, helping solve complex issues, supporting registration activities, providing guidance and training, and keeping important processes moving forward. You will work closely with internal staff and external partners, assist with customer issues that require additional research or problem solving, and contribute to special projects and ongoing program improvements.

Success in this role requires someone who is dependable, organized, and comfortable taking ownership of their work. The team relies on this position to follow through, communicate clearly, manage competing priorities, and use sound judgment when challenges arise. You will also have opportunities to contribute to projects, improve processes, develop helpful resources, and will play an active role in improving how the R&R Team serves Idaho’s parks, partners, and customers.

For questions about this position, please contact R&R Program Supervisor Rebecca Honsinger:

• Perform complex and difficult program support functions for multiple or highly specialized programs including providing training and monitoring multiple data sources
• Engage in collections of receivables using telephone and correspondence
• Have the authority, knowledge, and judgment to devise solutions that fall outside existing policies and procedures
• Problem solving and negotiation skills with authority to act on decisions made
• Serve as a program expert and provide guidance and assistance regarding complex program rules and regulations to office staff and external customers
• Frequent contact with internal and external customers, which requires good public relation skills
• Function with considerable independence and exercise discretion in applying policies and procedures
• Extensive knowledge of department programs and objectives
• Extensive knowledge of office functions and management

MINIMUM QUALIFICATIONS

This position requires one year of work experience in each of the following:

• Monitoring record systems to identify and correct errors.
• Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs.
• Analyzing information and researching a variety of sources to identify and resolve problems or issues.
• Dealing with individuals from varying cultural and socioeconomic backgrounds in stressful situations.
• Composing and proofreading business correspondence.
• Entering and retrieving data using a computerized record system.

SPECIALTY MINIMUM QUALIFICATIONS

• Experience working with federal or state program requirements
• Experience using word processing software (such as Microsoft Word) and equipment at the rate of 40 wpm or more and produce merged documents, specialized tables, reports (columns), correspondence, forms (creating and using templates), and graphics.

DO WHAT YOU LOVE, LOVE WHAT YOU DO

WHY IDPR? We are innovators in outdoor recreation, committed to excellent service and resource stewardship. We foster experiences that renew the human spirit and promote community vitality. Our mission is to improve the quality of life in Idaho through outdoor recreation and resource stewardship. IDPR manages 30 state parks, trails and attractions throughout every region of Idaho and the registration programs for boats, snowmobiles and other off-highway vehicles (OHV). Money from these registration programs goes back to users to develop and maintain trails, facilities and programs. IDPR also provides free education courses for boaters and OHV operators. To learn more about Idaho Department of Parks and Recreation please visit : https://parksandrecreation.idaho.gov/

BENEFITS: We offer a competitive benefits package which includes excellent medical, dental and vision insurance. There is generous vacation and sick leave accrual that begins as soon as you start. There are ten paid holidays in a year; participation in one of the Nation's best state retirement systems; multiple saving plans and optional 401K; life insurance; wellness programs; ongoing training opportunities and more.For additional information related to benefits and/or State programs, please visit:https://dhr.idaho.gov/information-for-state-employees/ .

EEO/ADA/Veteran: The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact [phone] (TTY/TTD: 711), or email [e-mail].

Preference may be given to veterans who qualify under state and federal laws and regulations.