Technical Publications Manager

Socket.dev; Milwaukee (WI); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

401(k) with match

Tuition assistance

Paid time off and holidays

Job summary

Cleaver-Brooks is seeking a Technical Publications Manager to lead documentation strategy, governance, and continuous improvement across product lines. You will collaborate with Engineering, Product Management, Service, Training, Manufacturing, and Marketing to support new product development and updates.

The role requires DITA-based authoring, CCMS leadership, and the ability to interpret engineering drawings.

Qualifications

• Bachelor's degree in Technical Communication, Engineering, or a related field, or equivalent experience.
• 7+ years of technical documentation experience in manufacturing, industrial, or engineering environments.
• Experience leading documentation projects, programs, or teams.
• DTTA-based authoring and CCMS experience.
• Strong communication, organizational, and project management skills.
• Ability to interpret engineering drawings, schematics, and specifications.

Responsibilities

• Lead the Technical Publications function and establish documentation standards, processes, and best practices.
• Manage development and maintenance of installation, operation, maintenance, and service documentation.
• Own structured authoring and content reuse initiatives in the CCMS environment.
• Collaborate with engineering teams and SMEs to develop accurate technical content.
• Establish content architecture, terminology standards, and publishing workflows.
• Manage documentation priorities, project schedules, and resource planning.
• Drive continuous improvement for quality, efficiency, and scalability.

Skills

Leadership experience

Technical writing

Project management

Interpret engineering drawings

Strong communication

Education

Bachelor's degree in Technical Communication or Engineering

Tools

DITA-based authoring

CCMS (Component Content Management System)

Heretto/EasyDITA

Job description

Technical Publications Manager

Location: Milwaukee / Southeast Wisconsin
Job Type: Full-Time

Position Overview

Cleaver-Brooks is seeking a Technical Publications Manager to lead the development, governance, and continuous improvement of technical documentation across multiple product lines. This role is responsible for documentation strategy, structured content initiatives, publication standards, and the delivery of high-quality customer-facing documentation.

The Technical Publications Manager partners closely with Engineering, Product Management, Service, Training, Manufacturing, and Marketing to support new product development, product updates, and enterprise documentation initiatives.

Key Responsibilities

• Lead the Technical Publications function and establish documentation standards, processes, and best practices
• Manage the development and maintenance of technical publications, including installation, operation, maintenance, and service documentation
• Own structured authoring and content reuse initiatives within the Heretto CCMS environment
• Collaborate with engineering teams and subject matter experts to develop accurate technical content
• Establish content architecture, terminology standards, and publishing workflows
• Manage documentation priorities, project schedules, and resource planning
• Drive continuous improvement efforts focused on quality, efficiency, and scalability

Required Qualifications

• Bachelor's degree in Technical Communication, Engineering, or a related field, or equivalent experience
• 7+ years of technical documentation experience in a manufacturing, industrial, or engineering environment
• Experience leading documentation projects, programs, or teams
• Demonstrated experience with DITA-based authoring and structured content development
• Experience working with a Component Content Management System (CCMS)
• Strong communication, organizational, and project management skills
• Ability to interpret engineering drawings, schematics, and technical specifications

Preferred Qualifications

• Experience with Heretto (EasyDITA) or a similar CCMS platform
• Experience establishing documentation standards and governance processes
• Background in industrial equipment, HVAC systems, boilers, or related technologies
• Familiarity with electrical, mechanical, and control systems documentation

Benefits of Being a Cleaver-Brooks Employee

• Competitive salary
• Comprehensive benefits, including medical, dental, vision, maternity support program, discounted virtual physician visits, voluntary medical benefits (Critical Illness, Hospital Care, and Accidental Injury), FSA, HSA, life insurance, short term and long-term disability
• Cash matching 401(k) plan
• Employee assistance program (EAP)
• Pet insurance
• Employee discount program
• Tuition assistance
• Paid time off and 11 paid holidays

Who is Cleaver-Brooks

Cleaver-Brooks is the market leader in providing fully integrated boiler and burner systems. We lead the boiler/burner industry due to our unmatched distribution network’s ability to deliver the knowledge, service, training, and support that are essential to long-term performance. Our customers will tell you that we are the only equipment provider that manufactures boilers, burners, controls, and a full array of ancillary and aftermarket products. They will also mention that our unique single-source capability means that we can deliver fully integrated boiler room solutions that reduce overall costs and optimize space. It is our focus on products that deliver the most efficient, reliable, safe, and environmentally sustainable solutions that differentiate us in the marketplace. Cleaver-Brooks continues a 90+ year legacy of providing the customers we serve with extraordinary products designed to deliver unsurpassed performance through the power of commitment.