Technical Project Manager (W2 Contract Only)

CBTS; United States; Hybrid; USD 90,000 - 120,000; Full time

Job summary

A leading tech solutions provider in the United States is looking for a Program Manager to oversee the vision and roadmap for ServiceNow HRSD. This role entails acting as a liaison between HR, IT, and vendors while driving projects that enhance the employee experience. The ideal candidate should possess over 8 years of program management experience, including a strong background in ServiceNow HRSD and Agile methodologies. This is an opportunity to influence HR strategy at the organizational level, enabling efficient self-service and automation.

Qualifications

• 3+ years of experience in ServiceNow HRSD.
• 8+ years of experience in program and product management.
• Experience in data privacy and governance.

Responsibilities

• Own the product vision, strategy, and roadmap for ServiceNow HRSD.
• Act as the primary liaison between HR, IT, and vendors.
• Drive configuration and enhancement of HRSD modules.

Skills

ServiceNow HRSD

Program Management

Product Management

Agile/Scrum methodologies

Data Privacy/Data Governance

Tools

Elastic Enterprise Search

Lucidworks

Job description

Overview

The Program Manager will own the vision, strategy, and roadmap for ServiceNow HRSD, ensuring alignment with business needs and platform best practices. This role serves as the primary liaison between HR, IT, vendors, and stakeholders, translating requirements into actionable user stories and driving configuration of HRSD modules such as Case Management, Employee Service Center, and Lifecycle Events. The Program Manager will oversee backlog prioritization, UAT, release planning, and measure success through KPIs like adoption, resolution time, and employee satisfaction. This role will also require working on complex, enterprise-wide highly visible enterprise search program, owning the overall program delivery.

Job Responsibilities

• Own the product vision, strategy, and roadmap for ServiceNow HRSD
• Act as the primary liaison between HR, IT, vendors, and business stakeholders
• Gather, analyze, and prioritize business requirements across HR functions (HR Ops, Employee Relations, Payroll, Benefits, etc.)
• Translate business needs into clear user stories, functional requirements, and acceptance criteria
• Drive configuration and enhancement of HRSD modules including:
• • Case & Knowledge Management
  • Employee Service Center
  • Lifecycle Events
  • HR Integrations
• Prioritize backlog and manage demand using Agile/Scrum methodologies
• Ensure solutions align with ServiceNow best practices, platform standards, and security policies
• Oversee UAT, release planning, and post-production support
• Measure success using KPIs such as adoption, resolution time, employee satisfaction, and automation rates
• Identify opportunities to improve employee experience through automation and self-service

Must Have Skills / Requirements

• ServiceNow HRSD
• 3+ years of experience
• Program Management Experience
• 8+ years of experience
• Product Management Experience
• 3+ years of experience
• Data Privacy/Data Governance Experience
• 1+ years of experience

Nice to Have Skills / Preferred Requirements

• Elastic Enterprise Search
• Lucidworks
• PMP Certification preferred.
• Agile/Scrum Certifications
• ServiceNow Certification Preferred.

Soft Skills

• Deep working experience with Agile/Scrum methodologies.
• Ability to gather business requirements across multiple levels of the business.
• Knowledge of Data Privacy/Data Governance.