Technical Project Manager (Voice AI)

Acclaim; United States; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Secure workspace

Start-up culture

Rapid career progression

Entrepreneurial spirit

Award-winning devices

Job summary

Acclaim is seeking a Technical Project Manager for end-to-end ownership of customer-focused projects in a voice-first AI CX platform. You will drive scoping, planning, and production hand-off while coordinating with clients and an AI/ML engineering team.

The role requires 5+ years in project management, deep experience with Voice AI (TTS/ASR) and telephony tech, and a data-driven, customer-first mindset. A background in launching AI/ML products is a plus in a fast-paced BigTech/AI startup

Qualifications

• 5+ years of project management experience.
• Strong knowledge of Voice AI, including TTS/ASR and related tech.
• Customer-first, data-driven mindset.
• Experience launching AI/ML products is a plus.

Responsibilities

• Oversee adaptation of our platform for customer needs and requirements.
• Monitor customer expectations and fulfil them.
• Ensure delivery of client-requested features from release planning to product lifecycle.
• Understand effort required for product development and team involvement.
• Ensure alignment of product with customer requirements.
• Own the product from our side and provide status updates to clients.
• Oversee project scope, resources, and budget adherence for optimal performance.
• Maintain high-quality standards through testing before releases.
• Set and monitor key product metrics and adjust goals based on feedback.

Skills

Project management

Voice AI platforms

Data-driven mindset

Agile / Scrum

Tools

TTS

ASR

Speech recognition

Telephony technologies

Job description

Описание:

Description Acclaim is a voice-first AI customer experience (CX) platform purpose-built for regulated industries including banking, fintech, healthcare, and insurance. It provides enterprises with goal-oriented AI agents that go beyond conversation to deliver agentic solutions that solve end-to-end business problems—orchestrating and executing complete customer workflows from outreach through resolution. Acclaim's solutions transform human-driven CX processes into AI-powered ones that are continuously learning and improving. We are currently seeking talented candidates for the Technical Project Manager position. You'll own projects end-to-end — from scoping and planning through to technical handover and production sign-off. That means understanding what you're building well enough to know when something is wrong, why it's wrong, and how to explain it to a client without losing their trust.

Задачи:

• Oversee the adaptation of our platform for particular customer needs and requirements
• Monitor customer expectations and fulfill them
• Ensure a stable and constant process of delivery of client-requested features inside the platform, from release planning to managing feature dependencies and the product lifecycle
• Understand the effort required for product development, including team roles and the stages of their involvement.
• Ensure alignment of product with customer requirements.
• Responsibility for this product from our side
• Provide regular project status updates to clients to maintain transparency.
• Oversee the project’s scope, allocate resources efficiently, and ensure budget adherence for optimal performance.
• Maintain high-quality standards through thorough testing before product releases.
• Set key product metrics and monitor achievements, adjusting goals based on performance feedback.

Требования:

• 5+ years of experience in project management, preferably in BigTech or AI tech startups.
• Strong experience working with Voice AI platforms, including deep familiarity with TTS, ASR, speech recognition systems, and/or telephony technologies.
• A customer-first and data-driven mindset is a must.
• Product management expertise in the tech industry, particularly in launching AI and ML products is a nice-to-have, with a strong understanding of ML operations.
• Strong ability to analyze data, identify key metrics, understand technical requirements, and communicate effectively with the engineering team.
• Highly organized and self-motivated, with a strong sense of ownership and a results-driven approach.
• Proficiency in development methodologies (Agile, Scrum, etc.) and product frameworks is a plus.

Условия:

• Experienced team, Acclaim is formed by a team of enthusiastic professionals who created award-winning devices, voice assistants, and other AI-driven products for BigTech corporations.
• Cutting-edge technologies, we build technologies using our areas of expertise, including Computer Vision, Speech Technologies, Natural Language Understanding, Generative AI, etc.
• LLM and Diffusion models.
• Rapid career progression, facilitated by our team of seasoned senior professionals who hail from prestigious, industry-leading companies.
• A company with entrepreneurial spirit.
• We offer a secure workspace, thanks to the big clients we've raised, along with a true start-up culture.