Product manager in AI platforms

Acclaim AI; United States; Remote; USD 140,000 - 210,000; Full time

Job summary

Acclaim представляет собой голосовую AI-платформу, которая обслуживает банковский, финтех, страховой секторы и здравоохранение, а также потребительские продукты. Мы ищем Lead Product Manager для инфраструктурного и платформенного слоя, отвечающего за стратегии, приоритеты и дорожную карту.

Кандидат будет осуществлять руководство несколькими командами, переводить требования в конкретные планы и согласовывать решения с высшим руководством.

Qualifications

• Опыт product manager в платформах, инфраструктуре или AI платформах.
• Высокая автономия, умение строить процесс и задавать направление.
• Умение расставлять приоритеты в портфеле продуктов и координировать несколько проектов.
• Знание того, как строятся AI-агенты: оркестрация, маршрутизация, выявление намерений, ReAct, RAG.
• Умение общаться с руководством, инженерами и бизнес-отделами на профессиональном уровне английского.

Responsibilities

• Разрабатывать стратегию платформы, приоритеты и дорожную карту.
• Переводить запросы в ранжированный план для руководителей.
• Координировать работу нескольких команд и выравнивать приоритеты.
• Управлять рядом направлений продукта и مقامировать над ними.
• Определять и отслеживать метрики платформы: выручка, надёжность, SLA, время развёртывания агента, усилия на клиента.

Skills

Platform product mgmt

Autonomy

Prioritization

Portfolio ownership

AI agents knowledge

Eval experience

Executive communication

English proficiency

Job description

Описание:

Acclaim is a voice-first AI platform for customer experience in industries such as banking, fintech, insurance, healthcare and consumer lifestyle products. We are looking for a Lead Product Manager for the Acclaim AI platform: the infrastructure, studio, agentic and speech layers that our voice-first AI agents are built on.

Задачи:

Own platform strategy, priorities and roadmap across multiple teams. Turn competing requests into a ranked plan with clear goals that an executive can read once and understand. Align stakeholders from different departments on trade-offs, and keep the teams focused on right priorities. Run several teams or product areas, and step in hands-on where needed. Define and track platform metrics like business results, reliability and quality (SLA), time to deploy a new agent, and the delivery effort needed per client. Work with engineering on agent architecture, speech, guardrails and evals: shape requirements and take part in technical discussions as an equal. Help decide which platform capabilities grow into standalone products. Set up the product process and team structure as the platform scales, and take over cross-cutting product work from the leadership team step by step.

Требования:

Proven experience as a product manager in platform, infrastructure or AI platform products. High autonomy: you take a goal, drive discussions, build the process around it, and come back with the next strategic question without being chased. Strong cross-cutting prioritization: you have turned chaos into goals, priorities and a roadmap, and you know the frameworks and how to align stakeholders around them. Portfolio ownership: you have run two or more products or teams at the same time, not one after another. Working knowledge of how AI agents are built: orchestration, routing, intent detection, reasoning patterns such as ReAct, RAG. You have worked with evals and understand why they matter. Clear written and spoken communication with executives, engineers and commercial teams. English - professional working level. Будет плюсом: Direct experience managing other product managers; Hands-on experience with voice or speech AI products; Experience with developer-facing products: APIs, SDKs, usage-based pricing; Experience in enterprise B2B or regulated industries

Условия:

Ownership of the strategy and roadmap of a multi-layer AI platform, with direct access to the leadership team. The chance to build the product process, roadmap and team structure of the platform during a growth stage, instead of inheriting them. Work on the current AI stack: speech, agents, guardrails, evals. Fully remote across Europe 21 vacation days + public holidays + 5 sick days Private English lessons via Preply