Product manager in AI platforms

Acclaim; United States; Remote; USD 130,000 - 180,000; Full time

Benefits offered by this job

Fully remote across Europe

21 vacation days + public holidays + 5

Private English lessons via Preply

Job summary

Acclaim ищет Lead Product Manager для платформы Acclaim AI, который возглавит стратегию и дорожную карту нескольких слоев: инфраструктура, студия, агентная и речевая части платформы для голосовых агентов. Ваша работа — объединить требования, определить приоритеты и обеспечить ясность руководству и командам.

Требуется опыт в управлении продуктами на платформах/инфраструктуре и сильная способность к автономной работе, коммуникации с руководством и инженерами.

Qualifications

• Опыт продакт-менеджера в платформах/инфраструктуре или AI-платформах
• Высокий уровень автономии: ведение процессов и запуск инициатив
• Опыт портфельной ответственности: несколько продуктов/команд
• Понимание архитектуры ИИ-агентов, маршрутизации и evals
• Умение ясно общаться с руководством, инженерами и коммерческими командами; английский — профессиональный уровень

Responsibilities

• Ведёте стратегию и дорожную карту платформы для нескольких команд
• Преобразуете запросы в приоритетный план и обеспечиваете понимание у руководства
• Устанавливаете и отслеживаете метрики платформы (надежность, SLA, время развёртывания агентов)
• Настраиваете процессы продукта и структуру команды по мере роста платформы

Skills

Product management

Platform / infrastructure

Cross-functional prioritization

Executive communication

English proficiency

People management (bonus)

Tools

APIs

SDKs

Job description

Описание:

Acclaim is a voice-first AI platform for customer experience in industries such as banking, fintech, insurance, healthcare and consumer lifestyle products. We are looking for a Lead Product Manager for the Acclaim AI platform: the infrastructure, studio, agentic and speech layers that our voice-first AI agents are built on.

Задачи:

Own platform strategy, priorities and roadmap across multiple teams. Turn competing requests into a ranked plan with clear goals that an executive can read once and understand. Align stakeholders from different departments on trade-offs, and keep the teams focused on right priorities. Run several teams or product areas, and step in hands-on where needed. Define and track platform metrics like business results, reliability and quality (SLA), time to deploy a new agent, and the delivery effort needed per client. Work with engineering on agent architecture, speech, guardrails and evals: shape requirements and take part in technical discussions as an equal. Help decide which platform capabilities grow into standalone products. Set up the product process and team structure as the platform scales, and take over cross-cutting product work from the leadership team step by step.

Требования:

Proven experience as a product manager in platform, infrastructure or AI platform products. High autonomy: you take a goal, drive discussions, build the process around it, and come back with the next strategic question without being chased. Strong cross-cutting prioritization: you have turned chaos into goals, priorities and a roadmap, and you know the frameworks and how to align stakeholders around them. Portfolio ownership: you have run two or more products or teams at the same time, not one after another. Working knowledge of how AI agents are built: orchestration, routing, intent detection, reasoning patterns such as ReAct, RAG. You have worked with evals and understand why they matter. Clear written and spoken communication with executives, engineers and commercial teams. English - professional working level. Будет плюсом: Direct experience managing other product managers; Hands-on experience with voice or speech AI products; Experience with developer-facing products: APIs, SDKs, usage-based pricing; Experience in enterprise B2B or regulated industries

Условия:

Ownership of the strategy and roadmap of a multi-layer AI platform, with direct access to the leadership team. The chance to build the product process, roadmap and team structure of the platform during a growth stage, instead of inheriting them. Work on the current AI stack: speech, agents, guardrails, evals. Fully remote across Europe 21 vacation days + public holidays + 5 sick days Private English lessons via Preply