Technical Project Manager – Contact Center Technologies (CCAI)

Enterprise Solutions Inc.; Tampa (FL); On-site; USD 83,000 - 90,000; Full time

Job summary

Enterprise Solutions Inc. is seeking a Technical Project Manager for Contact Center Technologies (CCAI) to lead end-to-end transformation programs for US-based clients. This onsite contract role requires strong technical PM experience, Google CCAI expertise, and a focus on AI-powered customer journeys.

You will manage scope, schedules, budgets, and stakeholder communications while coordinating across Engineering, Product, Operations, and Security teams to deliver measurable business outcomes.

Qualifications

• 10+ years of technical project/program management experience.
• Hands-on expertise in Google CCAI and contact center technologies.
• Strong AI/ML, Conversational AI, IVR, and omnichannel CX knowledge.
• Experience leading enterprise-scale cloud transformations on GCP or similar.
• Excellent client-facing communication and stakeholder management.

Responsibilities

• Lead end-to-end delivery of large-scale Contact Center Transformation programs.
• Manage scope, schedules, budgets, risks, and stakeholder communications across multiple workstreams.
• Drive AI-powered customer experiences including virtual agents and intelligent routing.
• Lead technical design and deployment of AI-powered customer experiences and analytics platforms.
• Engage with senior client leadership, providing strategic guidance on technology investments.
• Provide concise project updates, dashboards, risk assessments, and mitigation plans.
• Coordinate cross-functional teams to ensure end-to-end delivery.

Skills

Technical Project Management

Contact Center tech

Google CCAI

AI/ML

Conversational AI

IVR

Omnichannel CX

Cloud transformation

GCP

Executive communications

Job description

Role: Technical Project Manager – Contact Center Technologies (CCAI)

Location: Any nearby client office (USA)

Duration: 12+ months contract

Pay Range: $60-$65/Hour

Work Mode: ONSITE (5 days / Week)

We welcome candidates with all U.S. work authorization types, provided they are legally authorized to work in the United States.

• Lead end-to-end delivery of large-scale Contact Center Transformation programs, from strategy, planning, and roadmap definition through deployment and operational stabilization.
• Independently manage project scope, requirements, schedules, risks, dependencies, budgets, and stakeholder communications across multiple workstreams.
• Drive implementation and modernization initiatives involving Google CCAI, Dialogflow CX/ES, Agent Assist, CCAI Insights, IVR, telephony, chat, and analytics platforms.
• Lead the technical design and deployment of AI-powered customer experiences, including conversational AI, virtual agents, self-service journeys, and intelligent routing solutions.
• Engage directly with senior client leadership (Directors, VPs, CIOs, and Business Executives), providing strategic guidance and positioning technology investments against business outcomes.
• Deliver clear, concise, and proactive project updates, executive dashboards, risk assessments, and mitigation plans without requiring follow-ups from stakeholders.
• Coordinate cross-functional teams spanning Engineering, Product, Operations, Security, Architecture, Analytics, and Vendor organizations to ensure successful end-to-end delivery.

Required Qualifications:

• 10+ years of Technical Project/Program Management experience.
• Hands-on technical expertise in Contact Center technologies - Google CCAI
• Strong understanding of AI/ML, Conversational AI, IVR, Omnichannel Customer Experience, and Contact Center Operations.
• Experience managing enterprise-scale cloud transformation programs on GCP or other hyperscale platforms.
• Exceptional client-facing communication, executive presentation, stakeholder management, and vendor coordination skills.

Note: We are committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law.