Lead Tech PM for Google CCAI & Contact Center AI

Enterprise Solutions Inc.; Tampa (FL); On-site; USD 83,000 - 90,000; Full time

Job summary

Enterprise Solutions Inc. is seeking a Technical Project Manager for Contact Center Technologies (CCAI) to lead end-to-end transformation programs for US-based clients. This onsite contract role requires strong technical PM experience, Google CCAI expertise, and a focus on AI-powered customer journeys.

You will manage scope, schedules, budgets, and stakeholder communications while coordinating across Engineering, Product, Operations, and Security teams to deliver measurable business outcomes.

Qualifications

• 10+ years of technical project/program management experience.
• Hands-on expertise in Google CCAI and contact center technologies.
• Strong AI/ML, Conversational AI, IVR, and omnichannel CX knowledge.
• Experience leading enterprise-scale cloud transformations on GCP or similar.
• Excellent client-facing communication and stakeholder management.

Responsibilities

• Lead end-to-end delivery of large-scale Contact Center Transformation programs.
• Manage scope, schedules, budgets, risks, and stakeholder communications across multiple workstreams.
• Drive AI-powered customer experiences including virtual agents and intelligent routing.
• Lead technical design and deployment of AI-powered customer experiences and analytics platforms.
• Engage with senior client leadership, providing strategic guidance on technology investments.
• Provide concise project updates, dashboards, risk assessments, and mitigation plans.
• Coordinate cross-functional teams to ensure end-to-end delivery.

Skills

Technical Project Management

Contact Center tech

Google CCAI

AI/ML

Conversational AI

IVR

Omnichannel CX

Cloud transformation

GCP

Executive communications

Job description

Enterprise Solutions Inc. is seeking a Technical Project Manager for Contact Center Technologies (CCAI) to lead end-to-end transformation programs for US-based clients. This onsite contract role requires strong technical PM experience, Google CCAI expertise, and a focus on AI-powered customer journeys.

You will manage scope, schedules, budgets, and stakeholder communications while coordinating across Engineering, Product, Operations, and Security teams to deliver measurable business outcomes.