Technical Project Lead — MSP/MSSP Delivery

NetFire LLC; Hackettstown (NJ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Full-time salaried position

Paid time off

Paid holidays

401(k) with company matching

Medical, Dental & Vision insurance

Professional development & training

Career growth opportunities

Job summary

NetFire LLC is seeking a Technical Project Manager to coordinate our technical resources, maintain MSP/MSSP service delivery, and drive internal projects from kickoff to close. You’ll report to the Director of Operations and connect engineers, clients, and leadership to keep initiatives on track.

This role focuses on execution—schedules, resourcing, follow-through, and the practical legwork that gets projects done efficiently. It is not a sales or account management role.

Qualifications

• 3 to 5 years in technical project management, IT service delivery, or a related coordination role.
• A track record of running several projects at once and getting them finished.
• MSP, MSSP, or IT service provider experience. Strongly preferred.
• Familiarity with SLAs, client commitments, and escalation processes.
• Willingness to do the legwork yourself. Sourcing vendors, gathering quotes, and making the calls should feel normal, not beneath you.

Responsibilities

• Run the full lifecycle of technical and internal projects: scoping, planning, scheduling, execution, and closeout.
• Build project schedules and milestones that hold up, and adjust them as priorities move.
• Coordinate technical resources across teams. Balance workloads and keep engineers unblocked.
• Spot risks and dependencies early. Resolve them before they turn into problems.
• Track project health and scope, and report status clearly to stakeholders and leadership.
• Support service delivery across managed clients so SLAs and quality standards stay met.
• Translate client needs into scheduled, actionable work for the technical teams.
• Help run client onboarding and offboarding as clean, well-documented projects.
• Work with the security and infrastructure teams to deliver MSSP engagements on time.
• Handle the groundwork that moves projects forward. Call local contractors, ISPs, and more to build a recommendation shortlist.
• Gather vendor quotes. Confirm lead times. Chase down the details a plan depends on.
• Coordinate with vendors, carriers, and suppliers to schedule installs, deliveries, and service windows.
• Run planning sessions, standups, and stakeholder meetings that stay focused and end with clear next steps.
• Keep project documentation, runbooks, and vendor contacts current.

Skills

Project management

IT service delivery

Vendor coordination

Risk management

Communication

Education

Bachelor's degree in IT/CS/Business

Equivalent professional experience

Tools

ConnectWise

Autotask

Jira

Asana

MS Project

Job description

NetFire LLC is seeking a Technical Project Manager to coordinate our technical resources, maintain MSP/MSSP service delivery, and drive internal projects from kickoff to close. You’ll report to the Director of Operations and connect engineers, clients, and leadership to keep initiatives on track.

This role focuses on execution—schedules, resourcing, follow-through, and the practical legwork that gets projects done efficiently. It is not a sales or account management role.