Technical Project Coordinator I

Partner’s Consulting, Inc.; Naperville (IL); Remote; USD 39,000 - 55,000; Full time

Job summary

Partner’s Consulting, Inc. is seeking a Technical Project Coordinator I to support day-of-service activities for field installations, upgrades, professional services, and remediation tasks.

You will serve as the main liaison among field technicians, project management, dispatch, vendors, and customer stakeholders to align with schedules and milestones. The role operates 100% remotely on an overnight shift (Sunday–Thursday, starting at 7pm CST) totaling about 50 hours per week.

Qualifications

• Bachelor's degree required.
• 1–3 years of related field experience.
• Familiar with standard concepts, practices, and procedures in field operations.

Responsibilities

• Manage end-to-end installation from dispatch to technician release.
• Conduct pre-dispatch readiness reviews and confirmation calls.
• Provide real-time operational and technical support to field technicians.
• Monitor progress against milestones and timelines.
• Maintain project status updates in Smartsheet/ILEX and related systems.
• Ensure documentation, test results, photos, and records are uploaded within 24 hours of completion.
• Be the primary day-of-job contact between field personnel, management, customers and project teams.

Skills

Creativity

Technical understanding

Education

Bachelor's degree

Job description

Title: Technical Project Coordinator I

Location: 100% remote (overnight shift)

Type: Contract

Our direct client is seeking a Day of Job (DOJ) Project Coordinator who will support the successful execution of field service activities associated with installations, upgrades, professional services engagements, and remediation activities. The DOJ Project Coordinator will serve as the primary operational liaison between field technicians, project management, dispatch teams, vendors, and customer stakeholders throughout the lifecycle of the scheduled work event. This role is responsible for actively managing and coordinating day-of-service activities to ensure installations are executed in accordance with established schedules, technical requirements, customer expectations, and project milestones.

The role is 100% remote, overnight shift (50 hours), starting at 7pm CST with a work week of Sunday - Thursday.

Key Accountabilities:

• Responsible for the end-to-end installation from dispatch to releasing of technician per dispatched work order.
• Conduct pre-dispatch readiness reviews and confirmation calls with assigned field technicians to verify arrival times, scope understanding, required materials, access requirements, and technical preparedness.
• Provide real-time operational and technical support to field technicians throughout the installation or service event.
• Monitor technician progress against established project milestones and implementation timelines.
• Track project status throughout the service event and provide hourly progress updates within designated systems including but not limited to Smartsheet, ILEX, and any successor platforms.
• Validate completion of required deliverables and ensure all documentation, test results, photographs, and supporting records are approved and uploaded to customer and Business portals within twenty-four (24) hours of project completion.
• Serve as the primary point of contact for day-of-job communications between field personnel, management, customers, and project teams.

Required Skills:

• Requires a bachelor's degree and at least 1-3 years of experience in the field or in a related area.
• Familiar with standard concepts, practices, and procedures within field.
• Must have a level of creativity.