Technical Project Coordinator

Brooksource; Plano (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive benefits (medical, dental,

401(k) with company match

Paid time off and holidays

Employee Assistance Program (EAP)

Job summary

Qualifications

• Experience coordinating technical installations, field services, or network deployments.
• Strong communication and stakeholder management skills.
• Ability to manage multiple projects and workstreams simultaneously.
• Comfortable in fast-paced, operational environments with real-time issue resolution.
• Experience with project tracking and documentation tools such as Smartsheet or comparable platforms.

Responsibilities

• Own day-of-job coordination from technician dispatch through work order completion and technician release.
• Conduct pre-dispatch readiness checks with field technicians to confirm arrival times, materials, site access, and technical readiness.
• Provide real-time operational and technical support to field technicians during installations and service events.
• Track technician progress and project milestones throughout the installation lifecycle.
• Serve as the primary communication point between field teams, customers, project managers, vendors, and leadership.
• Provide hourly project status updates in Smartsheet, ILEX, and other designated platforms.
• Ensure all project documentation, test results, and records are uploaded within 24 hours of completion.
• Verify all deliverables meet project and customer requirements before closing work orders.

Skills

Clear communication

Stakeholder management

Multi-project coordination

Smartsheet proficiency

Technical installations coordination

Real-time issue resolution

Tools

Smartsheet

ILEX

Job description

The Technical Project Coordinator supports our cleint's installation, upgrade, professional services, and remediation projects. This individual serves as the primary point of coordination on the day of service, working closely with field technicians, project managers, dispatch teams, vendors, and customers to ensure successful project execution.

The role is responsible for managing activities from technician dispatch through project completion, ensuring work is completed on schedule, meets technical requirements, and delivers a positive customer experience.

Key Responsibilities

• Own day-of-job coordination from technician dispatch through work order completion and technician release.
• Conduct pre-dispatch readiness checks with field technicians to confirm:
• Arrival times
• Required materials and equipment
• Site access requirements
• Technical readiness
• Provide real-time operational and technical support to field technicians during installations and service events.
• Track technician progress and project milestones throughout the installation lifecycle.
• Serve as the primary communication point between field teams, customers, project managers, vendors, and leadership.
• Provide hourly project status updates in Smartsheet, ILEX, and other designated platforms.
• Ensure all required project documentation, test results, photos, and supporting records are complete and uploaded within 24 hours of project completion.
• Verify all deliverables meet project and customer requirements before closing work orders.

Performance will be measured on

• Installation success rate (Controlled and All-In)
• Compliance with hourly status updates
• 98% accuracy in ticket/documentation updates
• Documentation upload completion within 24 hours
• Customer satisfaction scores

Ideal Background

• Experience coordinating technical installations, field services, telecommunications projects, or network deployments.
• Strong communication and stakeholder management skills.
• Ability to manage multiple projects and workstreams simultaneously.
• Comfortable working in fast-paced, operational environments with real-time issue resolution.
• Experience with project tracking and documentation tools such as Smartsheet or comparable platforms.

What This Role Really Is

This is essentially a day-of-installation/project execution coordinator role. The person acts as the command center for field deployments, ensuring technicians, customers, dispatch, and project teams stay aligned while tracking progress, resolving issues, and documenting project completion.

About Us

At Brooksource, relationships are the foundation of everything we do. Since 2000, we’ve built lasting partnerships with clients, consultants, and internal teams to deliver an exceptional experience across every engagement. As a trusted IT and Engineering services provider, Brooksource supports Fortune 500 organizations through Experience-Driven Staffing, Professional Services, and Elevate, our proprietary Workforce Transformation program. Whether you're hiring for software development, cloud computing, cybersecurity, data analytics, or enterprise IT, our customized staffing solutions are designed to align with your company’s unique goals, culture, and technology stack. We offer flexible hiring models, including contract, contract-to-hire, and direct placement to meet your evolving business needs.

We are a certified partner of leading platforms, including Salesforce, AWS, Microsoft, and Google Cloud, enabling us to deliver scalable, end-to-end technology solutions. With a growing national footprint, Brooksource is redefining expectations in IT consulting, engineering services, and technology workforce solutions.

EEO Statement

Brooksource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Benefits & Perks

• Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs.
• We offer a 401k plan that includes a company match and is fully vested after you become eligible.
• Paid time off, sick time, and paid company holidays.
• We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.